As a Senior Manager, Central Operations for North America, I specialize in developing and implementing scalable solutions to manage complex and growing delivery networks. I work closely with cross-functional teams, including Data Analysts, business teams, and key stakeholders to design and implement reporting and analytic solutions that provide business performance reporting and analysis capability for all Operations businesses that we support.My expertise includes developing and communicating performance results and analytics via business intelligence (BI) platforms to standardize reporting, dashboards, and analytics for the organization. I have a proven track record of developing reporting capability and functionality that enables all levels of management to understand key trends throughout the business.In addition to my technical expertise, I build consensus and drive action, collaborating with cross-functional teams, coaching individual contributors, and presenting to executives. Hands-on leader that optimizes processes, develops high-performing teams and achieves company strategic goals.

As a successful Regional Manager with a track record of delivering exceptional results, I led a team of 6 direct managers and 5 indirect managers in the Phoenix market to achieve ambitious operational and financial targets. By creating a culture that emphasized teamwork, support, and delivering an outstanding customer experience, I enabled my team to exceed expectations and drive growth.• Streamlined local operations teams, resulting in a 15% increase in efficiency• Maintained a customer satisfaction rating of 95% or higher across all locations• Developed and implemented a comprehensive training and development program for Site Leaders, resulting in a 20% reduction in turnover• Collaborated with central marketing teams to execute successful local campaigns that drove a 10% increase in sales• Improved site metrics across all locations, resulting in a 25% increase in overall performance• Represented the West region in planning meetings and other central activities, contributing to the development of new strategies and initiatives• Successfully executed local growth and marketing initiatives, resulting in a 15% increase in revenue• Worked closely with central category teams to onboard local products and increase product variety, leading to a 20% increase in average order value• Maintained full P/L responsibility for the region and achieved budget goals for 3 consecutive quarters.

The Amazon Warriors affinity group is a highly-capable global organization of top-tier Amazonians who champion military veterans and veteran causes at Amazon and in our communities. The group is made up of Amazonians who have served in their respective country’s military forces, those who are still serving, their families, friends and all Amazonians who support them.Amazon Warriors is a global organization of Amazonians, with membership in every business and geography, enabling our military veterans to do their best work for Amazon, and enable Amazon to do great things for veterans in our community. We:1. Source and hire as many qualified military veterans as possible2. Develop and equip Amazon’s military veterans to deliver exceptional results at Amazon3. Enable Amazon to make the best use of veteran talent4. Give back in our communities through volunteer and other efforts

As a former Outbound Operations Manager, I played a key role in creating and structuring a team that gathered intelligence and analyzed real-time data to ensure exceptional customer experiences. My efforts resulted in a 25% increase in efficiencies through the use of real-time data, as well as the development and implementation of process improvement recommendations that added value to the business.During my tenure at the company, I also served as the Director for Central Flow Warriors Affinity Group, where I worked to improve operational efficiency and promote a culture of excellence. Some of my other key achievements include:• Collaborated with engineering teams and stakeholders to develop and support the automation roadmap through the creation of business requirements and process maps.• Worked with product managers to perform cohort analysis, identifying opportunities to reduce defects and boost quarterly revenue by $120,000 in the 4th Quarter alone.• Conducted deep-dive analysis to identify operational shortfalls and provide recommendations for more efficient processes, utilizing my expertise in lean Six Sigma methodologies.• Maintained constant communication with FC Operations leaders, adjusting shift plans in real-time as variables changed and trialing new tools and systems to improve functionality.• Constructed post-mortem reports on shift successes and failures, relative to established operational goals and thresholds.• Acted as an advisor to FC Operations leaders, providing recommendations and guidance to ensure the maintenance of a strong partnership and the achievement of common goals, including the delivery of exceptional customer experiences.• Drove risk management strategies for Fulfillment Centers, ensuring that Service Level Agreements for customer shipments were consistently met.

As a Program Manager, I oversaw purchasing, distribution, fulfillment, human resources, marketing, IT, and security operations, and acted as the integrator in the EOS/Traction business model, responsible for executing plans created from the CEO's vision. I also led a team of cross-functional managers in corporate, residential, and executive security, maintaining focus and executing strategies to deliver results.• Established a very strong culture, limiting annual employee turnover to less than 19%.• Planned and executed meetings to connect organizational representatives, community members, and clients, resulting in increased client satisfaction and retention.• Met with project stakeholders regularly to assess progress and pivot when the needs of the company changed, ensuring successful completion of projects.• Delivered training for staff development, change management, and materials, process, and technical controls, resulting in improved employee performance and adherence to standards.• Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems that met and exceeded customer expectations, resulting in a 11% improvement in system performance metrics.• Conducted testing and evaluation of new potential products in the security program, including cameras, software, intelligence, surveillance, perimeter control, intrusion detection, access control, and UAVs, resulting in a 26% reduction in security incidents.• Interacted with customers and clients to identify business needs and requirements, resulting in the development of new products and services that improved customer satisfaction and retention.

As a Program Manager, I managed four teams of 20+ coalition forces and was tasked with base preventative measures and early detection of threats. I coordinated with civilian contractors and senior staff in charge of operations in Iraq to develop and implement best practices. Through my efforts, I developed and deployed ground sensors and countermeasures that prevented four attacks on coalition bases, earning me the Marine Corps and Navy Achievement Medal.•Assessing battlefield conditions, such as terrain and enemy fire effectiveness, to organize and deploy team members effectively.•Creating a forecasting tool that configured battlefield conditions and local intelligence to determine threat for the week and month.•Deploying with SPMAGTF to Iraq as a Surveillance Operator Team Lead, managing a squad-sized element and leading Ground-Based Observation Surveillance System (GBOSS).•Emplacing, maintaining, and keeping strict accountability of over 100 Unattended Ground Sensors and associated equipment in support of force protection for over 2,000 Coalition Force personnel.•Spending more than 2,000 hours monitoring a multitude of force protection sensors, as well as GBOSS and Persistent Threat Detection System.•Tasking as the lead GBOSS operator within the Base Defense Operations Center (BDOC), supervising the operation of eight GBOSS stations to enhance the overall security of the camp.•Taking a personal interest in the training of Iraqi counterparts, participating in multiple patrols to enhance their security posture and teaching informal periods of instruction on weapons maintenance.•Communicating best practices among on-site and external personnel to align efforts and goals.•Maintaining 100% accountability of all assigned equipment worth more than $1.1 Million.•Identifying issues between soldiers and successfully resolving problems through active listening and interpersonal communication.