• VP of Information Technology for client responsible for managing all IT infrastructure for offices in 2 states. o Implemented SoftPro Select for client with a 36-state commercial and residential footprint in 4 months. o Migrated from SoftPro proprietary hosting to Microsoft Azure and deployed Azure Virtual Desktop, reducing load times by 70% for users.Provide 24/7 support for all technical issues and manage vendors. o Ensure 23 NYCRR 500 cybersecurity compliance.• Redesign dynamic documents for clients, removing the need for manual editing and reducing document production time from 4+ hours to 5 minutes or less.• Create and automate order templates for clients, reducing data entry by up to 80%.

• Project manager for primarily line of business software and BI dashboards migration, collaborating with department heads and C-suite, successfully completing software deployment in 5 months that supported commercial and residential work across 39 states and 18 DBAs. o Managed and implemented BI migration for 60+ dashboards. o Coordinated extensive software customization including development of API tools, 20+ reports, and 30+ documents in collaboration with software vendor.• Project Coordinator for company-wide workflow and reporting overhaul to improve pipeline visibility. o Utilized Dev Ops methodology to collaborate with management, departments, branch offices, joint ventures, and fifteen vendors to reassess, develop, and integrate workflows and reporting. o Consolidated, developed, and deployed 40+ BI dashboards over 3 months in migration from iDashboards to Power BI. o Implemented automation in workflows for all departments and branches, ensuring visibility in 95% of orders with manual workflows for edge cases.• Project Manager and Project Architect for proprietary API tools and software customizations, managing a Software Engineer to create administrative and client facing tools which saved 100+ hours of work per month.• Migrated production servers to Azure to ensure 99.95% uptime and improve security posture.• Coordinated with accounting and vendor for NetSuite Cloud Accounting and CRM integration with line of business software.• Assisted with sourcing, provisioning, and deploying 200+ laptops and expanding Azure Virtual Desktop in 1 month during the COVID-19 pandemic.• Provided coverage for Director of IT when unavailable or position was vacant.• Customized, maintained, and troubleshot line of business software with three-tier architecture infrastructure.• Manage discrete development and production environments for line of business software and general update testing.

• Technical liaison for migration from SoftPro Standard to SoftPro Select 01/2018 – 10/2018• Followed industry best practices for security, updates, maintenance, development, and implementation• Managed systems including: Hyper-V Hosts, Windows Servers, Backup Appliance, FortiSandbox, HP Aruba Layer 2 and 3 Switches, Fortinet Layer 2 and 3 switches, Fortinet firewalls• Implemented Veeam backup for vSphere with cloud offsite backup• Performed Office 365 Tenant to Tenant migrations for acquisitions• Coordinated vendor support for telephony, software development, and onsite support in remote offices• Assisted with primary firewall migration to high availability firewalls and associated site-to-site VPN migration for remote firewalls• Deployed PDQ Deploy and PDQ Inventory server for software deployment and patch management• Migrated SoftPro Select title software from on premise servers to Liquid Web remote services• Deployed and managed Freshdesk help desk for support tracking & management• Managed physical move of computers, phones, switches, servers, and other IT equipment for office relocations• Created and maintained documentation for technical and non-technical audiences including user manuals, request forms, processes, procedures, workflows, and policies• Supported 200+ operations staff and 60+ sales staff across 13 offices

• Acting Location IT Director covering 3 Units spanning 5 offices for 22 months while the position was vacant, covering a total of 130+ users across 5 offices.• Organized and chaired bimonthly Unit IT committee meetings to update leadership on projects; Department and Agency policies, procedures, and directives; and reassess policies and priorities.• Successfully implemented 30-day Cyber-Sprint security initiative on schedule, including 100% adoption rate of token-based MFA and developing procurement plan to meet updated system lifecycle standards.• Trained helpdesk technician for partner Unit, National Clonal Germplasm Laboratories.• Collaborated with vendor to create infrastructure update plan for a 10Gbps backbone in primary offices to improve efficiency of big data research projects• Managed software and hardware procurement and inventory• Managed hypervisors, network infrastructure, security appliance, patch management, inventory, telephony, data storage, and backups for 80+ users and across 3 offices.

• Supported 80+ users, 100+ computer desktops and laptops, 20+ network switches, and 13 servers over 3 offices.• Governed laptop encryption using Symantec Endpoint Encryption then BitLocker.• Developed and documented processes, procedures, issues, and solutions for technical and non-technical audiences.