Alexander Mesoras Email & Phone Number

London, England, Gb

London, England, United Kingdom

Hamburg, Germany

London, United Kingdom

Consulted to the Membership Rewards team, defining strategy and providing recommendations to drive acquisition, retention, and engagement.

Greater New York City Area

Led Client Success team in strategy for executing clients' digital L&D programs using Big Think videos, as well as led development sprints for technical updates. Pioneered a methodology for analyzing online discussion forums to prove qualitative ROI to clients. Developed protocol for communicating technical outages both internally and externally. Formalized client on-boarding processes and maintained associate responsibilities below.

Greater New York City Area

Managed digital L&D programs for 20 global clients by aligning client needs with instructional design solutions, designing online user experience, and analyzing user engagement data. Generated 90% program renewals and upsells (54% of product revenue). Oversaw +40 technical upgrades and +20 new product features using JIRA technology suite - liaising with the technical team and client success team while testing developments on the front-end before deployment. Managed the support@bigthink.com user email line for +30,000 users and averaged support resolutions in under 30 minutes from reporting.

Greater New York City Area

Responsible for ensuring on-time deliver for TV shows and promos in the post-production stage of physical and digital delivery by managing logistics and client relations. Executed for 10 different shows and specials. Also maintained previous responsibilities below.

Greater New York City Area

Managed the front desk operations of the production services office - supporting the operations and executive teams by fulfilling purchase requests, scheduling meeting, and administering a high call volume. Reorganized the internship program schedules and duties to better serve office needs. Reduced ancillary spending by 10% by changing purchasing practices. Forecasted weekly revenue for the edit, audio, design, and digital departments to execute project profitability analysis.

Greater New York City Area

Selected among 1% of applicants for the premier early career development program in media. Supported shows and departments all throughout the company for special events and requests. Conducted VIP studio tours, handled ticket office requests, and assisted live audience coordination for The Tonight Show Starring Jimmy Fallon, Late Night with Seth Meyers, and Saturday Night Live. Rotated assignments across the company:Saturday Night Live Audience Key: January 2016 - April 2016Bravo/Oxygen New Media Page: December 2015 - April 2016Morning Joe Studio Production Page: September 2015 - December 2015MSNBC Media Relations Page: June 2015 - September 2015

Arlington, Va

Produced and quality checked investment performance reports for clients between $20mm-$1.4b in assets with a focused concentration on analyzing the impact of private equity and venture capital investments.Interacted with clients and investment teams to explain endowment performance and reconcile bank transactions.Created a new hire training session, “How to Succeed After Training” that is now fully integrated with the new hire program.Wrote to the Performance Reporting Gazette - monthly current events newspaper distributed to the department.

Greater Atlanta Area

Interacted with clients, prospects, and COIs while following the track of Relationship Manager in commercial markets

Western Pa

Expanded new product exposure throughout retail locations by designing displays and condensing discontinued items.Analyzed planograms and collaborated with staff at retail locations across Western Pennsylvania to implement sales strategies.

Dickinson College

Managed on-campus marketing campaign directed at students by collaborating with the Career Center, holding focus groups, and utilizing social media outlets.Increased viewership of CareerSpots videos from Dickinson students by over 300%.

Greater Pittsburgh Area

Developed admin skills: prepared client meeting documents, filed expense reports, and coordinated client requests.

Master Of Business Administration - Mba

Ba, International Business & Management, Economics, Cum Laude

Activities and Societies: Admissions Office Student Interviewer, Student Stories Blogger, Tour Guide, Kappa Sigma Fraternity President.

Spanish Language And Literature

Studied abroad in Málaga, Spain for the Fall 2012 semester. All course work was taken in Spanish, and I lived with a Spanish speaking.

Education record