Alexander Mitchell Email & Phone Number

Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

• FAA-Certified Flight Attendant. Completed FAA 20+ day training program. Certified in First Aid, CPR and Automatic External Defibrillators (AED).• High-energy, reliable and safety-conscious flight attendant valued for outgoing personality, multitasking strengths and calmness under pressure.• Committed to ensuring the safety, security and comfort of passengers and crew through service excellence, emergency preparedness and FAR compliance.• Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Assist during boarding and deplaning; demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs throughout flight duration. Comply with company policies and federal regulations. Consistently deliver a safe, enjoyable and reliable flying experience• Praised for quick thinking; decisive, life-saving actions; and ability to calm anxiety-stricken passengers during in-flight medical situations and emergency scenarios ranging from on-board births to passenger illnesses, injuries, cardiac arrests and strokes.• Managed passenger safety during rejected takeoffs, cabin depressurizations and emergency landings. • Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders and other scenarios.• Earned exemplary ratings on performance reviews. Recognized for superior service delivery and “above and beyond” approach to meeting passenger needs and ensuring their safety, comfort and well-being.

Boston, Massachusetts, United States

• Provide Exceptional Customer service• Conduct check-in process for Customers via computer• Verify Customers’ personal identification• Tag, lift, and handle Customer luggage• Announce flight arrivals, departures, and pre-boarding information via the public address system• Communicate with our Customers to keep them constantly informed• Offer ancillary products to our Customers such as “even more speed” and “even more space”• Coordinate various duties with coworkers and other departments to ensure proper handling of Customers• Help prepare aircraft cabin for Customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.• Assist Customers with special needs, e.g. Customers who need assistance in boarding• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)• Other duties as assigned

Westwood, Massachusetts, United States

• Addressed numerous website inquiries per day, converting inquiries into renewal customers• Scheduled sales and service appointments with customers.• Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product and recall information.• Politely assisted customers in person and via telephone, guaranteed positive customer experiences resolved all customer complaints. expressed appreciation, and invited all customers to return to the store.• Effectively communicated with and supported sales, service, marketing and administrative teams on a daily basis.• Answered product questions with up-to-date knowledge of sales and store promotions.• Computed accurate sales prices for purchase transactions.• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.• Developed numerous new customer prospects or referrals.• Executed outbound calls to existing customer base resulting in increase in sales.• Generated leads for new sales through telephone and email contact with customers.

Chelmsford, Massachusetts, United States

• Entered work orders to schedule new customer accounts• Scheduled Tech service appointments and installs• Handled payments• Assisted with new hire training classes• Assisted customers with quotes, technical issues, and billing issues• Checked customers Credit eligibility • Maintained quality goals Special project• Special project, Contacted customers to collect debts• Explained billing cycles, processes, and prorates effectively to ensure that customers understand their statements• Corrected discrepancies on customers’ billing statements, and researches customer billing, followed established escalation procedures to expedite prompt resolution• Showed ability to multitask between multiple tools and systems and apply information and knowledge to customer situations.• Met or exceeded sales goals each month

Boston, Massachusetts, United States

 Front Desk Officer of 29 Floor High Rise Business Building in Boston’s Financial District. Greeted guests and employees in a professional welcoming manner. Checked guest in and out of building, issued visitor passes, and also made sure guest had proper identification. Data entry, as well as answering phones. Patrolled 24 hour facility and man post as instructed and served as a general security presence and visible deterrent to crime and client rule infractions.  Detected suspicious activities and watched for criminal acts or client rule infractions at or near assigned post which may have been a threat to the property, client or employees at the site. Reported all incidents, accidents or medical emergencies. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Documented safety & security incidents and daily activities in accordance with department policies and procedures. Maintained Professional appearance and demeanor.

Merrimack, New Hampshire, United States

 Handled responsibilities of receiving incoming inventory items and organizing them according to size and type Performed the tasks of assisting with setting up of sales floor display Assigned responsibilities of maintaining a clean working environment Handled the tasks of assisting customers by identifying and meeting their requirements Performed responsibilities of providing excellent customers service by attending to their needs Assigned tasks of monitoring inventory and stock items in the store Receive payment from customers by cash and credit cards Issue receipts, refunds, credits, or change outstanding to customers Calculate total payments received all through a time period, and reconcile this with sum of sales Calculate money in cash drawers at the beginning and the ending of shifts to make sure that amounts is accurate and that there is sufficient change Leader of Peers, Numerous Costumer Service Awards

Bedford, New Hampshire, United States

• Achieved personal sales goals monthly.• Searched and suggested new opportunities • Suggested profit and service enhancements. • Analyzed professional publications and developed personal networks. • Opened new personal and business accounts. • Presented wireless phone and internet services. • Developed new networks and contacts. • Submitted orders by acquiring account detail and assisted with installation and service. • Gained huge experience in a customer service and sales environment • Established strong ability to build relationships and adapt to a diverse customer base • Demonstrated exceptional ability to explain product features and benefits, as well as excellent problem solving skills.

Billerica, Massachusetts

Management, Business Administration And Management, General

Criminal Justice And Corrections