Jhon Alexander Morales Gaitan Email & Phone Number

Colombia

Provide support to Experian clients in Spanish Latam on the operation of the products or solutions, by handling reported problems and guidance on the changes that can be made to the systems in order to ensure their operation. Responsible for handling the incidents reported by the client, detecting and clarifying the problem, directing it towards a solution, interacting with other levels of support if necessary. Customization of solutions for clients. Participation in implementations of the solutions offered by Experian.

Bogotá, Capital District, Colombia

Attend and provide an effective solution to the requirements related to incidents or problems of the ICT infrastructure, which are escalated to on-site support, in order to guarantee a timely, reliable and efficient provision of ICT services, in accordance with the established service levels .

Bogotá D.C., Colombia

Manage, Administer and Maintain in optimal operation the e;uipment of computing and services related to networks, servers, printers, computers and IP and SIP telephonyU jpdate inventories of company assets in relation to IT.

Bogota D.C.

Second Level Support, In Pro(ect NjSE 123 )jni;ue Service Number of EmergenciesW I Support and manage the network infrastructure, In the same way, physical and logical maintenance of e;uipment of switches, routers, ziring and Customer ServiceU Consulting In Systems And Software zork And Hardware, creation and monitoring of inventories among other tasks in relation to the support of computers and devices.

Bogotá D.C., Colombia

Technical Support and Services Platform Administrator ProCAD, In the Project NUSE 123 )Unique Emergency Service Number I provide support and administration in creating, enabling, deactivating resources, people and premises in the ProCAD system, in the same way Physical and Logical maintenance Of Computer E;uipment, data recovery and backup, Tracking and control Incidents Service tickets and speci—c work, Network Con—guration, wireless Connections, Customer ServiceU Consulting In Systems And zork Of Software and Hardware, creation and monitoring of inventories among other tasks in relation to the support of computers and devices.

Bogota D.C.

First Level Support In the NjSE 123 Pro(ect )jni;ue Service Number Emergencies I carry out support and physical and logical maintenance of Data computation, recovery and backup, Incident monitoring and control Service tickets and speci—c work, Network Con—guration, Connections zireless, Customer ServiceU Consulting In Systems And Software zork And Hardware, creation and monitoring of inventories among other tasks relation to the support of computers and devices.

Bogota D.C.

Attention and support to the client, search for new clients and organiGation of pro(ects approved. Negotiation with suppliers for the purchase of e;uipment computing and supplies. Consulting for the SystematiGation of companies, implementation and use of computing infrastructure, reception, diagnosis and repair of laptops, desktops and printers.

Ingeniería De Sistemas, En Formación

Technolovy In Analysis And Dexelopment Of Information Systems, Certificado

Executes the comprehensive process (analysis, design, implementation, testing and adjustments) of information systems generation.

Aplicacion Del Reglamento Tecnico Para Redes Internas De Telecomunicaciones, Computer Technology/Computer Systems Technology

El reglamento técnico para redes internas de telecomunicaciones se prevé establecer las medidas técnicas relacionadas con el diseño.

Linux: Administration: Lpic-1 And Lpic-2

maintenance through command lines, install and con—gure open source programs on a computer running Linux and con—gure a basic network.

Help Desk Manager, Certificado

Training Itil V3 2011 Foundation

Reference framework for the service administration and service life cycle, based on the service strategy, Service Design, Service.

Cjrso 20J97-2C Deployinv And Manavinv Zindozs 10 Jsinv Enterprise Serxices, Certificado

Deploy and manage zindows 10 desktops, devices, and applications in an enterprise environment, manage zindows 10 installations.

Application Of Diavnostic Techni4Jes Incybersecjrity, Certificado

jse of tools for the early detection of risks and dangers in computer security, creation of cybersecurity inventories.

Maintain Compjter E4Jipment Accordinv To Technical Procedjre, Certificado

create maintenance, preventive and corrective plans in computer and computer e;uipment, with the ability to adapt safe work areas.

Arquitectura De Computadores, Tecnología De La Información, Certificado

Tecnicas De Comunicacion En El Nivel Tecnico, Sistemas De Información De Gestión, General, Certificado

Auditoria Informatica: Conceptualización, Tecnología De La Información, Certificado

Controles Y Seguridad Informatica, Tecnología De La Información, Certificado

Redes Y Seguridad, Tecnología De La Información, Certificado

Base De Datos: Conceptualización Y Sistemas De Administración, Tecnología De La Información, Certificado

Fundamentación De Ensamble Y Mantenimiento De Computadores Para Los Procesos De Soporte Técnico, Tecnología De La Información, Certificado

Servicio Al Cliente – Un Reto Personal, Atención Al Cliente/Centro De Llamadas/Teleasistencia/Teleoperador, Certificado

Aranda Self Service V.8.0, Tecnología De La Información, Certificado

Foro “Sistemas De Impresión Matricial Y Recopilación Histórica De Archivos” Intensidad 8 Horas Bogot, Mantenimiento Y Reparación De Impresoras, Asistido

Capacitación Prevención Y Atención Riesgos Y Accidentes Laborales, Salud Laboral Y Prevención De Riesgos Laborales, Asistido

Foro “Actualización De Software, Office 2010”, Intensidad 2 Horas Bogotá, Tecnología De La Información, Asistido

Foro “Actualización De Software, Presentación Windows 7”, Intensidad 2 Horas Bogotá, Tecnología De La Información, Asistido

Mantenimiento Correctivo Y Preventivo Para La Movilidad, Tecnología De La Información, Certificado

Bachiller Técnico En Gestión Ambiental, Educación Secundaria Tecnica, Graduado