• Co-created processes and PMO metrics with clients for outsourcing projects• Managed an offshore delivery model where offshore team delivers the design of the approved solution• Managed various high complexity projects in a multiple vendor environment using Microsoft Project• Prepared monthly steerco slides for leadership team on program status, risks, go-to-green plan• Identified technology dependencies and communicated to teams with deliverables that are on the critical path• Managed Change Requests (CR) by using an estimation tool to size CR components, durations and costs based on complexity• Managed client deliverables for weekly program status & schedule using burndown charts to show planned v.s. actual• Collaborated with finance team on staffing plan, staff forecasting, and budget management• Managed Program Risks and Issues (RAID) with workstream leads using Microsoft SharePoint

Project highlights: 1) Work with internal business client, co-source partners (HP IT staff and CDC China offshore) and customer to analyze and document requirements and design a solution 2) Participating in a project as a business analyst to link WCDMA defect tracking system (DCT) to ALU CARES system.International experience: Travel to Shanghai for 3 weeks to offshore development by training 3 HP staff on IBM Rational ClearQuest and Alcatel-Lucent systemsVendor relation: attended IBM conference in June 2010 relating to configuration management and represented Alcatel-Lucent IT department in November 2010 for IBM Voice of Customer conference for product improvements on IBM Rational ClearQuest- Train, coordinate, and assign tasks to IT contractors (both onsite and offshore)- Experience in "follow the sun" philosophy by creating backlog support/enhancement tasks for offshore Shanghai team- Resolve blocking issues for development team by interacting with clients- Plan a few IT system upgrades by writing rollout plan and building WBS in MS Project- Write functional requirements and define test cases upfront- Validate deliverables from the development team to ensure it conforms to business requirement- Interact with IBM support staff to resolve bugs and customization issues with IBM ClearQuest - Plan deployment tasks relating to DCT application by following IT policies and processes- Communicate and participate with the business division for enhancement requests prioritization - Review progresses with onsite consultants and IBM support staff- Update document and share with management in LiveLink and MS SharePoint repositoriesTechnology: LiveLink, MS SharePoint, MS Project, IBM Rational ClearQuest, Web 2.0