Alexander Nolan Email & Phone Number

Downingtown, Pennsylvania, United States

As a Client Services Representative, I am responsible for fielding all initial technology service tickets and requests from the faculty, students, and parents in the Downingtown Area School District. These come in the form of phone calls, emails, and direct tickets using the Agiloft ticketing system. I organize the tickets into issues, locations, and the employee best fit to resolve the issue. This can range from Human Resources, to the Business Office, to the various technology departments in the district. I also assist the technicians assigned to each school building when needed and take on additional project work when needed. I helped the transition process for each school to go Virtual during the Covid-19 Outbreak in 2020 by allotting devices for students, working with the educational websites they need, and remotely assisting students, parents, and faculty with any issues that came up.

Avondale, Pennsylvania

As a customer service associate at Wawa, Inc. my responsibilities include customer service, operating and maintaining each work area of the store. These include the coffee and specialty drinks area where I take on multiple tasks of brewing coffee, restocking the coffee area, and make specialty drinks. The deli area is where I make and serve food. The oven work station is where I make snacks and place them on the warmer near the register. The register is where I handle transactions between the customers and the store, verify the ages of any customer that purchases tobacco products, and make sure every customer leaves the store on a positive note. I am also able to switch between these tasks as needed.

West Chester

As a ResNet Consultant, I provided help desk and field support for West Chester University residential and commuter students, provided customer service as well as managing multiple priorities simultaneously. As for training I learned how to troubleshoot and provide diagnostic support for both PC and Mac platforms. In order to organize several repair stages at the same time I would create and escalate support tickets and document the results with each stage.

Jennersville, Pennsylvania

My duties as a lifeguard include keeping up to date with CPR and First Aid training, providing excellent customer service for every YMCA member, training monthly to have recent and extensive experience with lifeguard, CPR, and First Aid methods, and cleaning/maintaining the pool area.