Director of the Production Application Support department supporting a .Net Stack front end and Natural/ADABAS legacy backend with ten direct reports, interns and contractors, responsible for continuous application uptime, enhancement, and maintenanceCollaborate on yearly IT Project Initiative planning and proposals in $5M in annual spend. Proposals presented at Annual Planning Conference, for review and approval by CIO, President, and Board of DirectorsCollaborate with the Infrastructure team in support of projects and recurring operational efforts such as monthly patching, disaster recovery/continuity of operation prep and testing, and new solution integrationOrchestrate project execution by leading multi-disciplinary teams (Application Support, Infrastructure, and New Project Development)Coordinate software development project schedules, assess risks and quality of project deliverables, conduct program team meetings, issue tracking, and capture decision and action items to drive issues to resolutionManage potential impacts of project scope changes and drive recommendations to software development projects while obtaining consensus from stakeholders regarding project deadlines, objectives, and activitiesManage client and organizational expectations of software development projects based upon approved project requirementsFacilitate annual ISO 20001, 270001, 9001 and CMMI for SVC Level 3 certification efforts

Embedded in Production Application Support on a team of fiveLaunched Month End process documentation, implemented paired developer approach for monthly and yearly processes to provide greater stabilization and redundancy in production supportDeveloped failover DR plan for legacy administration system and front-end windows applicationsInitiated yearly process to test continuity of operations by executing failover DR plan.

Worked with SMEs on Production Application Support to obtain in-depth understanding of applications and document Natural and DotNet code, focused on providing incoming developers a knowledge base for more rapid ramp up-time following onboardingDeveloped and maintained platform-specific documentation, comprising operations manuals, engagement model documentation and training materialDocumented business process areas: Proxy Ballot, Check Scanning Process, Webcharge process and other recurring yearly/monthly tasksPerformed CMMI for Dev certification effort.