Alexander P. Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam Area, Netherlands

In this role I'm responsible for:* Leading a team of 13 IT Infrastructure Operations Engineers across south and central Europe* Transforming Current Workplace into a Microsoft Modern Workplace, incl. Modern Management.--> Windows 10 & Co-Management (SCCM & Intune)* Implement Microsoft Teams & Enable End User Adoption--> Teams Meetings & Live Events--> Teams Sites & Channels--> Teams Chat & Presence* Managing Daily Infrastructure Operations (Improve and maintain operational excellence)* Managing IT Infrastructure Projects and lead executionThe IT Infrastructure Operations Team is operational in the following areas:* End User Computing* Server Engineering* Network Engineerin* Telecom Engineering

Amsterdam En Omgeving, Nederland

Responsible for bringing the necessary tools and processes to Staples associates to improve and maintain their overall Productivity and Workplace Experience. This includes;• Strategy- & Roadmap Development• Hardware Selection & Standardization; incl. laptop/desktop/tablet/peripherals/etc.• Software Selection & Standardization; incl. productivity & collaboration tools• Process Development and Adoption• Vendor Selection & -Management• Print- & Document Management• (Security) Vulnerability Management; incl. Patch Management/Antivirus Tools/etc.• SCCM

Amsterdam En Omgeving, Nederland

* Leading a team of 14 Workplace Support Engineers based in the following countries:The Netherlands, Germany, Spain, Portugal and Italy.

Amsterdam

* Leading a diverse team of 15-20 IT professionals in Staples Europe, central region (Netherlands, Belgium, Germany, Austria and Poland)* Responsibility for Client Support and Maintenance for 4000+ end points* People Management, Coaching, Individual Performance Management* Define, Implement and Maintain Workplace Technology Standards throughout the region, including; tools, hardware and processes* Project Management; overall responsibility for successful project delivery, including project management/coordination* Risk and Control; Maintain an IP compliant environment by following and promoting the companies’ standards and policies* Improve and Maintain Operational Excellence

Amsterdam En Omgeving, Nederland

Define, implement and maintain the Personal Productivity Service Line, incl.- Software Management (Software License- & Version Management, OS Strategy, etc.)- Hardware Management (HW Standardization, Centralized Purchasing, etc.)- Print & Document Management (Standardization at European Level)- Support (Internal Process Improvement, Team efficiency, Portal input, etc.)- Platform (SCCM Solution Management)

Schiphol

• Leading a diverse team of 29+ people across The Netherlands, Belgium, Ghana and Ivory Coast• Servicing a complex and multi BU environment, including; 4000+ clients in Offices and 24x7 Plants• People Management, Coaching, Individual Performance Management, Recruitment• Team Performance Management; Review team defined KPI’s through metrics and action upon (Service Management)• Risk and Control; Maintain an IP compliant environment by following and promoting the companies’ standards and policies, including; (pro)active monitoring• Cascade and Implementation of the Global IT Strategy and Business Plan• Establishing and Maintaining an aligned IT Infrastructure Organization by ongoing cross Team (Field Services, Servers, Networks, Hosting, etc.) collaboration• Business Partnering; Regular meet with key (senior) business partners to share information and collect feedback on IT Services to ensure operational goals and project demand are met. (Service Management)Additionally - review Business needs and translate into solutions• Resource Management; efficiently manage resources in order to enable the Field Services Team to maintain operational excellence, including support and project delivery• Project Management; overall responsibility for successful project delivery, including project coordination• Budget Management; overall responsibility of the operational budget of the Field Services Team in the mentioned countries, including; Budget Creation, Forecasting and Reporting• Vendor Management; managing key vendors (Telecom, Printing, etc.) and maintain the relationship • Strategic Sourcing; closely work with the Strategic Sourcing Team on RFP's, like; Mobile Telephony and Copy and Print• Continuous Improvement; Processes, Support, Control & Compliance, Project Management, RCA’s, etc. (incl. 5S)• People and Client Systems integration as part of acquisitions

Nederland

• Leading a team of 8+ people across the Netherlands• Servicing a complex and diverse/multi BU environment• People Management, Coaching, Individual Performance Management• Team Performance Management; Review team KPI’s through defined metrics and action upon• Partnering with Business and IT stakeholders to ensure operational goals and project demand are met• Resource Management; efficiently manage resources in order to enable the Field Services Team to maintain operational excellence, including support and project delivery• Project Management; managing small and medium rigor projects• Budget Management; managing the operational budget of the NL Field Services Team• Vendor Management; managing key vendors and maintain the relationship• Strategic Sourcing; Collaborating with Cargill Strategic Sourcing Team on IT Sourcing Projects/RFP's

Amsterdam En Omgeving, Nederland

Providing 3rd Line client, server and network support for The Netherlands and partly Belgium.Additional responsibilities;* Project management, including coordination and execution.* System compliancy; hardware, security (patch management, etc...), licensing, etc...* Deputizing for the Team Lead (Point of contact for the Team, the Business, vendors, etc...)

Amsterdam En Omgeving, Nederland

Providing 2nd Line Support for multiple locations in NL. This involved local as well as remote support, but also included maintenance and compliancy (IP/TCO) activities.The 2nd Line Support Team was also responsible for Field Work for other IT Teams, like; Server Admin, Networks, etc...

Amsterdam En Omgeving, Nederland

Providing 1st and 2nd line telephone support and call registration. Additional to that the role also involved physically visiting the end-user.

Amsterdam En Omgeving, Nederland