Developed the product "Controlling total staff income" to analyze the company's total income in comparison with the market and correlation with business indicators in order to quickly make decisions on staff indexing, changes in reward systems/income structure, wage fund (staff - over 15 thousand employees)- Collected data from various sources;- Processed data / formed data models;- Visualized data;- Wrote technical and business requirements for systems and customers;- Formed databases on total income, HR metrics, business indicators;- Automated and optimized reporting (power pivot, power query, bi systems, python, sql);- Maintain total income controls (dashboards);- Formed and analyzed of employee HR metrics controls;- Analyzed the work of reward systems and the formed of proposals for adjustments;- Conducted technical interviews with candidates;- Supervised and mentored of analysts

EOS is one of the world's leading financial services companies and provides debt collection services.- Led analytical projects in automation and optimization of the process of calculations of incentive (motivation) systems; automated on 80% (reduced by 40 hours); task tracking in Bitrix24; tools are Power Query, Power Pivot.- Drafted technical specifications for data engineers. - Developed and implemented various incentive systems for legal / field / field legal debt collection, call-center, IT and quality control department, R&D, legal consulting department.- Created reports for material and non-material incentives; visualization in Power Bi, Excel dashboards; data analysis with SQL. - Calculated of a monthly, quarterly and yearly rewards bonuses for over 1k employees.

- Developed of reporting- Optimized and automated reporting- Formed data and analytical slices- Calculated rewardsStack: MySQL, VBS, teradata, Power Query, Power Pivot

- Led a team of customer service (20 people, junior to senior): mentoring, compensation, engagement, goal settings, career development; increased employee satisfaction.- Drived main call-center KPIs like Average handle time, Camping management, Customer Voice, NPS, Critical errors on calls and tickets. - Led competence centers and projects.