Oversee all housekeeping operations to ensure impeccable cleanliness and hygiene standards throughout the hotel, enhancing guest satisfaction and compliance with industry regulationsManage a diverse team of housekeeping staff, conducting training, scheduling, and performance evaluations to ensure top-notch service deliveryCollaborate with hotel management to coordinate housekeeping needs, addressing any issues related to guest rooms or public areas promptly and efficientlyDevelop and implement housekeeping systems and procedures to optimize productivity and efficiency while maintaining budgetary guidelinesMonitor inventory and the procurement of cleaning supplies and equipment, ensuring availability while managing costsAnalyze guest feedback and housekeeping metrics to identify areas for improvement and implement strategies to enhance operational effectivenessMaintain compliance with safety and sanitation policies to ensure a safe environment for both guests and staff.

-Monitor all guest challenges and coordinate resolution with the Department Leaders so that challenges are handled in a timely manner, improving guest satisfaction scores-Observe Front Office staff and ensure that established procedures are completed in compliance in accordance with policy and procedure -Actively participate in training and continuing education of Front Desk, At Your Service, Concierge and VIP Services staff-Maintain consistent and effective flow of communication between shifts among fellow managers and Associates-Build rapport with VIPs, Hilton members, distinguished visitors; encourage feedback throughout their stay-Provide follow-up to all recovery guests to ensure consistent guest satisfaction and ensure all opportunities are reflected in hotel surveys

Monitor all guest challenges and coordinate resolution with the Department Leaders so that challenges are handled in a timely manner, improving guest satisfaction scoresObserve Front Office staff and ensure that established procedures are completed in compliance in accordance with policy and procedureActively participate in training and continuing education of Front Desk, At Your Service, Concierge and VIP Services staffMaintain consistent and effective flow of communication between shifts among fellow managers and Associates

Managed all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitored and developed team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewardInitiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueHired, trained, and supervised front office employees, ensuring they provide excellent guest services and enforce hotel policiesOperated all aspects of Front Office computer systems, including software maintenance, report generation and analysis and simple configuration changesMaintained an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.

Build rapport with VIPs, Hilton members, distinguished visitors; encourage feedback throughout their stayProvide follow-up to all recovery guests to ensure consistent guest satisfaction and ensure all opportunities are reflected in hotel surveys.

Managed all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitationMonitored and developed team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and rewardInitiated and implemented up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenueHired, trained, and supervised front office employees, ensuring they provide excellent guest services and enforce hotel policiesOperated all aspects of Front Office computer systems, including software maintenance, report generation and analysis and simple configuration changesMaintained an organized and comprehensive filing system with documentation of purchases, vouchers, schedules, forecasts, reports and tracking logs.

Monitored guest services personnel for efficiency and accuracy of response to guest complaintsMotivated and rewarded employees to improve engagementCoached and developed associates to improve soft skills and recovery techniquesSurvived guests to check for areas in need of improvementSupervised 10+ team members and provided constructive feedback, resulting in higher morale and increased employee retention.

Assessed condition of customer vehicles both before and after parking to verify condition of vehiclesIssued and collected number tags and provided parking instructions to customers to maintain efficient vehicle flowObserved and monitored parking lot or garage to preserve safety of customers and vehiclesFacilitated vehicle flow by managing traffic control and parking in assigned areaCollected parking fees from customers based on charges for amount of time parked or standard lot feeDetermined customer needs by asking relevant questions and listening actively to responses.

Delivered clerical support by efficiently handling wide range of routine and special requirementsActed as point of contact for vendor collaboration for contracted servicesImplemented new training programs for administrative personnel on office operations and latest technologiesSupervised payroll corrections for accuracy and duplicationsInteracted with customers professionally by phone, email or in-person to provide information and directed to desired staff membersCreated training modules in partnership with HR for new hires.

Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systemsPerformed annual service visits and completed preventative maintenance on all systemsOversee the morning load out process ensuring accuracy of product/merchandise being loaded safely and efficiently for member deliveryManaged delivery route with Peloton systems and maintained communication with the member prior to deliveryProvided telephone support to customers by determining cause of issue and explaining most effective solutionOperated all hand tools and power equipment according to company safety procedures.

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retentionReported facility and room maintenance problems to appropriate personnel for immediate remediationReviewed files, records and other documents to obtain information and respond to requestsArranged accommodations and travel plans for visitors and presented updated itinerariesPlanned and booked travel arrangements and venues for company eventsMaintained transaction security by verifying payment cards against identification.