Alexander Perkinson Email & Phone Number

Wilmington, North Carolina, United States

Minnetonka, Minnesota, United States (Telecomute)

• Researched and resolved member/medical provider pre-litigation and Executive matters and complex/multi-issue disputes submitted by members/providers to the government insurance programs (BBB, DOI, etc.) • Provided expert knowledge and guidance to resolve complex issues while considering the regulatory rules that govern the insurance programs and complaints process, including negotiating pre-litigation settlements• Conducted root cause analysis by identifying potential compliance, process, or systemic breakdowns and communicate findings to management• Collaborated with internal departments to recommend and coordinate solutions to pre-litigation member/provider disputes, appeals and grievances.• Managed the data integrity and reporting process for the department which includes analysis of the data to identify and report on systemic operational issues• Developed effective working relationships with the applicable regulatory agencies, plan personnel, team members, and senior leadership directly• Assisted the business in preparing written responses for high risk member/provider disputes

Wilmington, North Carolina, United States

• Generated assertive marketing campaigns to grow the UHC DSNP market in several key counties in Coastal North Carolina• Conducted Provider education meetings and lunches for contracted providers about new UHC plan• Provided personalized assistance via phone and office visits to resolve Billing and Claims inquiries.• Daily Event Coordination to promote provider’s offices and UnitedHealthcare sales• Partnered with churches, community leaders and influencers to introduce additional resources for our members• Acted as a Subject Matter Expert for plan benefits to my sales based team members• Fully licensed by the State of North Carolina for Accident & Health, Life, and Medicare Supplement products, to assist other Licensed Sales Agents in the field• Provided outreach in the counties with the consistently highest amount of growth and DSNP membership in North Carolina

Roanoke, Virginia, United States

• End to end case resolution for the most escalated issues brought to UHC’s M&R Executive Offices• Effective case and time management for upwards of 30 complex issues at a time• Innovative, research based diagnostic problem solving to find the root cause of issues.• Collaboration with all M&R departments to resolve a wide variety unique and challenging issues • Utilized and developed new efficient contacts within various departments for my team to rely on• Quick mastery of new systems and databases outside of my role to communicate more efficiently• Effectively led conference calls with different department heads to resolve complex tasks

Roanoke, Virginia, United States

• Answered an average of 50 calls per day in a fast-paced and challenging call center environment • Specialized in de-escalating volatile customer situations calmly and courteously• Identified chronic customer issues by creating and maintaining customer grievance procedures