Xander Posey-Ramirez Email & Phone Number

Ridgefield Park, Nj, Us

•Marketing feedback, suggestions, and collaborative review of creative concepts and social approaches •Generating and supporting social buzz campaigns to support new releases and promotions with a proven history of elevated engagement and social trending placements on X and other platforms •Scouting of potential influencer talent via user-generated content and social media •Customer outreach and troubleshooting via Sprinklr and direct social channels •Risk mitigation via social care, analysis, and appropriate escalation paths •Social content engagement and response copy •Status reports and data analysis for trending social topics across brand channels via Sprinklr Listening Reports •Research of current trends and relevant pop culture references to best connect with our various audiences •English to Spanish translation and copy review •Post review and scheduling via Sprinklr •Brief creation and review•Ownership of programs intended to drive organic social conversation and UGC content•Social listening reports for key events, cultural moments across social, key posts, and other impactful data

•Design and execution of social media posts, product photography, videography, and ad campaigns over various social networks•Customer service, engagement, outreach, and troubleshooting via online communication•Financial reviews and QuickBooks processing•Product descriptions and listings•Art and product concept designs•Research of current trends and relevant pop culture references

Boston, Ma, Us

•Wrote persuasive, evidence-based justifications for negotiation purposes with other insurance companies, resulting in a 98% recovery rate for monies owed.•Followed up with other insurance carriers and at-fault parties through written correspondence, phone calls, and emails in order to bring claim demands to a profitable conclusion in a timely manner.•Prepared evidence and files claims for litigation purposes as needed• Engaged in research and investigation to discover critical claim information to assist in determining liability, discovering at-fault parties’ carriers, and other information pertinent to the resolution of the claim and litigation potential through available resources such as LexisNexis and state regulatory references•Collaborated as a member of the Transgender Advisory Board to make company-wide changes that contribute to creating an inclusive and welcoming work environment for employees of all gender identities and expressions.

Boston, Ma, Us

•Regularly cross-trained into multiple high-volume workflows to ensure adequate coverage•Managed tasks, created job aids for, and trained new employees into procedures for claim document retrieval and preparation, arbitration, salvage correspondence, unclaimed property handling, expense payments, subpoena procedures, and claim filings for first notices of loss calls. • Assisted in the remote training of external vendors for outsourced processes.• Corresponded with attorneys to assist in the preparation of arbitration documents for upcoming hearings •Saved company over $600,000 by analyzing paysheets and following up with outside vendors in order to seek out missing funds per inconsistencies in accounts paid.•Converted from intern to employee during a hiring freeze as a result of outstanding performance

Irving, Texas, Us

• Guaranteed all customers had an excellent experience by supervising employees to ensure quality customer care, collaborating with customers on projects, providing product insight, and resolving any issues they may have encountered in the store