Systems Application Engineer
CurrentFormerly known as Brooks Life Sciences.• Lead engineering support for Capper/Decapper systems utilizing various labware to internal stakeholders and external customers.• Collaborated with engineering team in designing and testing of new or improved cap driver and custom rack iterations to account for labware supplier manufacturing changes.• Provided high level technical support to field service and manufacturing groups internationally, and coordinated fulfillment of customer installation and acceptance requirements.• Created requirements traceability documentation demonstrating that design inputs were adequately traced to appropriate outputs and tests were implemented to ensure ideal final labware compatibility recommendations.• Developed custom applications for profiles of customer racks and labware regarding new orders or feasibility studies to confirm and support the sales team in providing the optimal quote to represent customer wants and system capabilities.• Provided sustaining efforts in improving efficiency of existing profiles on decapping systems for optimized performance with each brand of labware intended for customer use. Accomplished through recording revision updates to files and documentation after performance testing.• Facilitated collaboration between FSEs, QA teams, and customers to resolve site conditions that fall outside the standard scope, and through testing define optimized parameters to be deployed to the field units.• Provided assistance to the Quality Assurance team in performing unit and stock inspections for issues and manufacturing defects, as well as completing test plans and actions to fulfill QA Actions and Tickets.