Technical Support Analyst
Current▪ Outstanding troubleshooting ability, providing the according solution to networking problems, as well as clients hardware issues for our hand scanners, face clocking devices, tablet applications and mobile applications.▪ Remote accessing client devices such as mobiles, tablets and computers to provide customer support according to their needs. Experience with Team Viewer, Host App, Screen Connect and Remote Desktop Connection. ▪ Database management in MS Access, Borland Interbase and SQL, running queries when required for repairing and maintaining the database. ▪ IP configuration management of clocking devices as well as netports.▪ Scanning networks as well as port testing to ensure clock communications locally and/or externally. ▪ Salesforce experience in incident management and handling tickets. ▪ Being knowledgeable of our software and clock hardware to provide the best workforce solution to our clients according to their problems. ▪ Device management experience for troubleshooting drivers to ensure clock communications when being handled directly through USB-to-serial.▪ Experience in software solutions provided locally, on hosted servers and Azure Cloud according to the customer need. ▪ Ability to work in multiple teams within different parts of the company, tailoring my customer service ability according to the scenario, for example handling clients in Portuguese, Spanish and English.
