Alexander Rivera Email & Phone Number

Westbury, New York, United States

New York, New York, United States

In the HR Manager role at Zuckers I was in a dual role, supporting GM's in high profile locations with Flagship volume. Supporting multiple restaurant weekly with various focus in hospitality, food Safety, and sales as well as executing small events and Catering. Also supporting the Training and development of the Catering Manager during the Q4 Season in 2022. While the GM was out on paternity I mananged the Grand Central location until his return. On the HR side, I worked on my NYS certification and provided insight to the owners on recruiting practices to improve the selection of employees. Systemizing Interviewing, hiring and the training of new staff. Consult the operations managers on strategic planning and served as a link between the General Managers and the crew to share concerns and ideas. Especially as we communicated the effects of implementing Toast as a new register system as well as Paylocity a payroll tool. Finally, focused on promoting Catering sales at different locations for example the Zuckers at Bryant Park.

New York City Metropolitan Area

Working as a General Manager at Bouchon Bakery, while managing the Time Warner Center and Rockerfeller Center. Responsible for managing the leadership in the upscale French Bakery. Overseeing the day to day operations of the flagship Bakery, Cafe and Catering at Bouchon. Championed around Thomas Keller’s culinary passion and excellence in service. In partnership with Chef de Cuisine, Pastry Chef and the FOH Managers, I was accountable for over- seeing excellent service, seasonal menu planning, monitoring food cost, labor and hiring.

Cafe, Ues And Hudson Yards. Coffee Shop Midtown.

Responsible for managing the Cafe Customer Experience, in the Upper East Side.Training the team to optimize a clean and presentable Cafe' while delivering exceptional Food, Coffee and Service during peak periods. Supported the development of the Kitchen Manager and Assistant Manager. Transfered over to Oversee the highest Volume Coffee Shop at Bryant Park, to focus on staffing and hiring quality employees that will be representing the values of the brand as well as deliver exception customer Service.In addition, balanced and promoted a pipeline to support to new Coffee shops one in Flat Iron a second one at The Shops located at Hudson Yards.

Long Island City, New York

Overseeing the Kitchen Management team used tools to train and delivery on the company's objective safe delicious, to recipe standard. Hiring exceptional employees for all positions within the company.Planning effective schedules to optimize business needs.Budgeting, business planning, customer satisfaction, Directing, financial, Inventory Control Management , Networking, problem solving, quality, sales,Grow the restaurant management team for potential leaders as more stores expand. Minimize waste and invest in growth of business. Plan Performance review of Managers focus on Operational, Customer and Team execution on a day to day basis.Overseeing the Kitchen Management team used tools to train and delivery on the company's objective safe delicious, to recipe standard food. Hiring exceptional employees for all positions within the company.Planning effective schedules to optimize business needs.Budgeting, businessplanning, customer satisfaction, Directing, financial, Inventory Control Management , Networking, problem solving, quality, sales,Grow the restaurant management team for potential leaders as more stores expand. Minimize waste and invest in growth of business. Plan Performance review of Managers focus on Operational, Customer and Team execution on a day to day basis. As well as maintaining our stores equipment to minimize repairs while upholding food safety store cleanliness standards,Coaching and Training the Managers on the teams delivery on our Customer Experience initiatives, Friendly guest focused, clean restaurants and delicious food.Growing our sales, through the company's strategy focus on Lunch and dinner efficiency. Fast delivery of food, exceptional customer service and growing our business through local fundraisers and donations. Average Current performance for the last 2 consecutive quarters 2017, 2018 at a B+, deriving from sales comp 38% over LY, with a 87% customer Satisfaction and 53% Cash flow delivery on the P&L.

World Financial Center, Brookfield Place

Managing a Multimillion dollar specialty coffee company portfolio , Leveraging an average of $9.2 mil in sales with over 2.3 mil customers a year, in 3 locations.Leading a team of over 70 employees of Assistant Mangers, Supervisors and Partners to enhance personal talents, skill building on all levels of store operations.Directing the workforce within their respective responsibilities to optimize efficiencies in hiring, staffing and evaluating performance.

Brooklyn New York

Accountable for managing the operations of a $100 Million dollar consumer electronic retailer. Overseeing 5 department managers, with 6 supervisors and over 200 employees.Responsible for reporting to the General Manager, execute our store Revenue growth plan with specific department Margin strategies that deliver on our NOP goal of 104% or higher across all channels. Overs and Support each department manager and their supervisors to Maintain our P&L operatives in line with labor, Merchandizing and Inventory Integrity. Most importantly Throughout the entire store, elevate a Customer first focused experience. While Overseeing the 3rd party partnership throughout departments and ensure seamless experience on customer in the in home geek squad service objectives. While supporting managers with time management skills focused on employee training, progression and recognition.