As a System Analyst I worked in supporting multiple healthcare, administrative, or financial needs and applications. This included day-to-day operational issues, break/fix, configuration, connectivity & system integrations, maintenance, upgrades and on-call rotations. Skills include Windows Server, Desktop and Virtual Environments, effeciency in SQL and database mangement, Networks, Firewalls, and Client-Server applications. Log and data analysis, and other routine IT skills.This also included:-Monitored and managed over 10 RCS applications to troubleshoot and determine root cause analysis and preventative measures. -Supported clinical, administrative, and operational implementations for assigned products for end user applications and database management. -Performed testing and QA on applications and the system logic process for reporting, product life cycle, and day-to-day operations. -Participated in projects as technical lead for RCS applications and system design. -Oversaw communication/collaboration with customers and vendors as the primary intermediary for multiple IU Health vendors. -Created and updated support documentation and desktop control procedure for change control. -Researched recommendations that meet customer needs. -Maintained user access management as an administrator for system security on all revenue cycle system applications. -Designed XML files for vendor data processing, document image processing, and API callups on server application.

• Worked with the Notre Dame Lead Innovation Team (ND LIT) and Lead Affinity Group (LAG) on community projects for safe and healthy housing.• Developed a Gantt chart for the schedule of planned events through the summer internship.• Interviewed subject matter experts within each state’s Health Department on advice and recommendations.• Collected data on effective lead mitigation strategies and methods from over 100 articles for academic literature review.• Evaluated 50 state and 10 city Health Department websites for best practices based on evidence-based research.• Cleansed and organized data in research database to avoid redundancy and errors.

• Provides quality instruction in music technique and theory. • Effective clientele retention of 16 students weekly with privatized instruction.• Develops lesson plans unique to each student’s curriculum, child or adult, for best-taught instruction and maintained over a 90% in clientele satisfaction. • Managed journals and lesson notes for each student’s progress tailored to their short/long term goals. • Organized all financial accounting books on all inventory, business purchases, and sales.

-Responsible for correspondence to and from the UPS hub involving freight and package handling.-Collaborated with a team of hardworking individuals to work in a timely, safe, and efficient manner.

• Managed all data non-encrypted/encrypted communications. • Handled high-level correspondence with the upmost responsibility to ensure operational readiness. • Frequently recorded handling of sensitive material for up-to-date records at all times. • Regularly performed maintenance on 20 pieces of technical/communication equipment weekly. • Worked with high-ranking officials from multiple countries on collaborative operations. • Cross-trained over 60 other Petty Officer and Officers in three years.

• Efficiently handled cash/credit purchases and on daily basis to ensure timely customer requests. • Properly directed inbound calls to improve call flow for any online purchases through the retail department. • Made reasonable procedural exceptions to accommodate unusual customer requests. • Provided accurate information in response to customer inquiries. • Worked with upper management to ensure appropriate changes were made to ensure customer satisfaction.