Alexander Rupprecht Email and Phone Number

Responsibility for IoT business of Telefonica GermanyResponsibility for all sales activities for the German B2B segmentResponsbilitiy for all direct and indirect sales forcesResponsibility for online & tele- and inside sales

Responsibility for business product management & marketing.Responsibility for all commercial activities for the TEF B2B segment incl. budget planning and P&L Responsibility for all online and telesales activities (incl. SEA,SEO, SoMe)Responsibility for all strategic and transformation elements of TEF DE B2BResponsibility for implementation of all business customers success operations including customer loyalty management, E2E-Service management, service delivery and operations of business customer services.

Responsibility for implementation and operations of all business customers including customer services. Commercial management and process-governance for business customer unit.Business lead for Telefónica’s transformation activities (IPO, Telefonica-ePlus merger et al)

Management of IT applications operations within the scope of the operations activities ICT-infrastructure of Telefónica Germany. Responsibility of applications operations as well as the operations of the internet presences of Telefónica Germany (www.o2online.de, www.alice.de).– Operations of all applications of the Telefónica Germany ICT-infrastructure in consideration of service level agreements and further defined customer requests – Responsibility for the incident management of all ICT-assets of Telefónica Germany. Management of fastest possible service recovery, from ticket acceptance until to software-bugfix deliveries.– Guarantee and management of 24/7 operations of Telefónica Germany’s web portals (www.o2online.de until April 2011 and www.alice.de) including all related internal and external customer services. - Successful execution of various M&A-driven change projects (Telefónica Deutschland integration in 2009, Hansenet integration in 2011) – Responsibility for User Help Desk (UHD)– Responsibility for the E2E-Service Management of all IT-services including all Operational Level Agreements to ensure the required services

Management of all IT-asset changes in the context of releases, projects and Changes resulting from the o2-inlife- and the o2-development process for the o2 data center. Development and establishing the process according to ITIL– Responsibility for planning, budget, approval and implementation of all hardware and software releases in the context of the o2 development process in consideration of service level agreements and software development processes– Responsibility for delivery of company-wide (e.g. VOIP-callcenter plattform, firewall-migration, DataWareHouse upgrade, DealerSalesCommisioning) and groupwide projects (e.g. Integration of a Human Resource system) – Establishing and responsibility of a wholistic change and rollout management in close alignment to service management and networks-processes.– Responsibility for delivery of firewall and infrastructure components– Inter-divisional project management

Responsibility for and management of the entire IT (Software development and systems integration) unit of Planet Home AG– Responsibility for conceptual design, development and integration of all applications.– Responsibility for planning, budget and implementation of all technical infrastructure measures in consideration of service level agreements and IT-controlling.– 7*24h operations of IT-data center– 7*24h operations of the Germany-wide WAN – Responsibility for conceptual design and implementation of different sourcing scenarios.– Vendor management– Implementation of IT-security according to BSI– Implementation and development of different management disciplines according to ITIL– Inter-divisional project management

Development and implementation of an intranet as central communications- and information management system for the entire HVB-group