Alexander Constantine Email & Phone Number

• Responsible for supporting and facilitating a range of key business support functions and activities across the E-Commerce Fraud Team, ensuring all Woolworths Group customers enjoy a safe and secure online experience, whilst minimising any fraud-losses to the business and its partners.• Undertaking engagement with internal and external stakeholders to support and drive strategic growth ambitions, such as into new business areas, and adopting emerging fraud-prevention technologies… Show more • Responsible for supporting and facilitating a range of key business support functions and activities across the E-Commerce Fraud Team, ensuring all Woolworths Group customers enjoy a safe and secure online experience, whilst minimising any fraud-losses to the business and its partners.• Undertaking engagement with internal and external stakeholders to support and drive strategic growth ambitions, such as into new business areas, and adopting emerging fraud-prevention technologies. Attending workshops and forums, taking minutes or notes on fraud best practice and solutions to enhance fraud prevention capability for sharing back with the team.• Supporting the coordination of the E-Commerce Fraud Team’s periodic operating rhythm, business planning, prioritising, structuring, management and reporting, and developing and managing communications with internal stakeholders. • Providing insights and fraud mitigation recommendations to the wider Woolworths Group regarding new business initiatives and the creation of new business opportunities. Influencing and negotiating competing priorities, listening to needs and perspectives of all stakeholders to achieve the best outcome. • Reporting weekly and monthly progress against milestones, fraud system performance to external businesses in the fraud portfolio, and presenting complex information to senior leaders in a clear and concise manner.• Developing and creating standard operating procedures and documenting critical business processes, and more broadly, measuring and working on team and process maturity. • Being resilient in time-critical projects, reacting to emerging fraud trends or events, reviewing the integrity of data in fraud checks, and responding to incidents and collaborating with a range of different business operations partners. Writing ‘after action’ reports and incident summaries to clearly articulate identified risks or process breakdowns to senior leaders. Show less

Sydney, Australia

• Leading a team of 16 fraud officers to monitor real-time financial transaction queues, identifying high risk transactions within the business portfolio for all areas of the Woolworths Group and is business partners.• Conducting regular performance reviews and evaluations, approving leave and timesheets, and creating rosters.• Assisting with the development of fraud business rules, fraud prevention methods and systems to prevent fraud and minimise financial losses to the business.•… Show more • Leading a team of 16 fraud officers to monitor real-time financial transaction queues, identifying high risk transactions within the business portfolio for all areas of the Woolworths Group and is business partners.• Conducting regular performance reviews and evaluations, approving leave and timesheets, and creating rosters.• Assisting with the development of fraud business rules, fraud prevention methods and systems to prevent fraud and minimise financial losses to the business.• Being accountable for the E-Commerce Fraud team’s performance levels and outputs in accordance with a range of service agreements and maintaining the prominent levels of service that Woolworths Group customers expect.• Interfacing and engaging with a number of Australian banks to validate transactional information and build relationships to foster greater sharing of business intelligence.• Liaising with local, state and federal enforcement authorities to assist in the proactive reporting of crime, and managing all correspondence between these authorities and Woolworths Group in support of requests to assist in subsequent criminal investigations.• Providing regular business performance reporting to key stakeholders and customers, covering areas such as transaction volumes, key trends, and any other loss prevention intelligence that assists in the reduction of online fraud.• Working with a range of project teams as the subject matter expert on providing fraud prevention advice and supporting the projects in their testing and development of new and updated systems. • Working closely with the Investigation Team to build Woolworths Group’s ‘fraud offensive capability’ and target organised criminal activity. Show less

Sydney, Australia

• Working as part of a team to monitor real-time transaction queues and identifying high-risk online transactions within the business portfolio for all banners of Woolworths Group. • Observing customer transactions to identify fraudulent activity such as account takeover, ‘friendly fraud’, theft and similar risks, and then implementing the appropriate, necessary mitigations, such as transaction cancellations • Resolving queued transactions to meet the performance levels set within the… Show more • Working as part of a team to monitor real-time transaction queues and identifying high-risk online transactions within the business portfolio for all banners of Woolworths Group. • Observing customer transactions to identify fraudulent activity such as account takeover, ‘friendly fraud’, theft and similar risks, and then implementing the appropriate, necessary mitigations, such as transaction cancellations • Resolving queued transactions to meet the performance levels set within the various service level agreements and working to reduce potential revenue losses.• Daily interactions with bank staff and customers to validate transaction information and to confirm or cancel transaction authorisations. Show less

• Acting as Store Manager after-hours and representing the store's senior management whilst coordinating with all the store’s various teams.• Responsible for the closing-up of the supermarket including the securing of the day’s takings and any other valuable items.• Ensuring store product replenishment overnight was undertaken efficiently and all required tasks were completed, stepping-in directly to support and assist where required by the teams.• Overseeing the timely and safe… Show more • Acting as Store Manager after-hours and representing the store's senior management whilst coordinating with all the store’s various teams.• Responsible for the closing-up of the supermarket including the securing of the day’s takings and any other valuable items.• Ensuring store product replenishment overnight was undertaken efficiently and all required tasks were completed, stepping-in directly to support and assist where required by the teams.• Overseeing the timely and safe closing and cleaning of the various fresh produce departments of the store.• Taking a customer-centric approach to dealing with escalated complaints and incidents involving customers.• Increasing sales and maximising in-store-presence by ensuring sale products were ‘on shelf’, visible, and accessible to customers. Using creativity and initiative to relocate or replace any non-performing or low-stock product lines. • Routinely spot-checking the quality and presentation of all fresh products throughout the store to ensure the standards and quality of the goods on sale matched the requirements of Woolworths Supermarkets’ customers. Show less

Syndey

• Leading a team of 15 day-fill and 20 night-fill team members in the Macquarie Ryde Store, focusing on efficiency and consistency of output, ensuring product availability was maintained for customers, whilst building a strong and positive spirit amongst the teams. • As a member of the store management team, I role-modelled the company’s values and behaviours and led store staff by example, conducting my team leader role with integrity, honesty and enthusiasm.

Sydney, Australia

• Leading a team of 15 staff to operate the delicatessen department in the Hornsby Store effectively and efficiently, including managing staffing to meet demand, always adhering to food safety standards, and providing the highest level of customer service. I was mentioned on the Woolworth’s Supermarkets’ National Communications page for a ‘Good Act’ whilst at this store.

Sydney, Australia

Bridgend

• Dealing daily with branch customers, regularly dealing with all queries in a friendly and professional manner and consistently seeking to build rapport with customers during basic interactions, identifying opportunities to suggest relevant products which best suit their needs.• Identifying customers’ needs and evaluating diverse options to save them money, dealing with all banking transactions in a timely and accurate manner, and always ensuring a customer-centric approach to my… Show more • Dealing daily with branch customers, regularly dealing with all queries in a friendly and professional manner and consistently seeking to build rapport with customers during basic interactions, identifying opportunities to suggest relevant products which best suit their needs.• Identifying customers’ needs and evaluating diverse options to save them money, dealing with all banking transactions in a timely and accurate manner, and always ensuring a customer-centric approach to my interactions.• Reviewing customer profiles to highlight needs or identify areas in which the bank could improve its service to best help these customers during future transactions.• Adapting to varying situations to suit different conditions in an ever-changing work environment and rapidly responding to a dynamic and diverse customer-base.• Ensuring compliance with strict financial rules and guidelines set by the Financial Conduct Authority, getting things ‘right first time’ whilst processing and accounting for significant sums of money both physically and electronically.• Ensuring that I achieved set timeframes and organised myself to the highest personal standard, maintaining accurate records of booked appointments to achieve and track my own performance and progress towards achieving branch and business objectives.• Ensuring that any advice and services I provided were consistent with all relevant and current procedures, standards and regulations, whilst maximising levels of service to the customer. Show less

Bridgend

• Excellence in customer service: Meeting and exceeding customers' expectations for the service they receive and require, best ensuring that these customers return and so develop company brand loyalty.• Stock management: Managing the daily relationships with suppliers' representatives, receiving and• checking-off deliveries, daily stock room management and inventorying and removing out-of-date stock.• Labelling, merchandising & up-selling: Optimising the promotion of products… Show more • Excellence in customer service: Meeting and exceeding customers' expectations for the service they receive and require, best ensuring that these customers return and so develop company brand loyalty.• Stock management: Managing the daily relationships with suppliers' representatives, receiving and• checking-off deliveries, daily stock room management and inventorying and removing out-of-date stock.• Labelling, merchandising & up-selling: Optimising the promotion of products, identifying and acting upon consumer trends, maximising the potential for 'seasonal' items, and proactively selling new and/or leading items to generate increased revenue.• Advertising & promotion via social media: Actively contributing to the promotion of the business and its brand awareness through social media streaming. Short-listed at the 2013 Bridgend Retail Awards for best 'up-and-coming' business, with support from the growing customer-base.• Handling money: Responsible for cashing-up, reconciling the tills and banking the day's takings. Show less

Gce 'A' Levels, Design & Technology – Product Design; Sociology

Btec Level 3 Subsidiary Diploma, Public Services

Btec Level 2 Intermediate Certificate, Aviation Studies, Merit

Gcses, Mathematics; English Language & Literature; Science; Design & Technology; Sociology; German; Art