Alexander Constantine Email & Phone Number

• Responsible for supporting and facilitating a range of key business support functions and activities across the E-Commerce Fraud Team, ensuring all Woolworths Group customers enjoy a safe and secure online experience.
• Undertaking engagement with internal and external stakeholders to support and drive strategic growth ambitions, such as into new business areas, and adopting emerging fraud-prevention technologies… Show more
• Undertaking engagement with internal and external stakeholders to support and drive strategic growth ambitions, such as into new business areas, and adopting emerging fraud-prevention technologies. Attending workshops.
• Supporting the coordination of the E-Commerce Fraud Team’s periodic operating rhythm, business planning, prioritising, structuring, management and reporting, and developing and managing communications with internal.
• Providing insights and fraud mitigation recommendations to the wider Woolworths Group regarding new business initiatives and the creation of new business opportunities. Influencing and negotiating competing priorities.
• Reporting weekly and monthly progress against milestones, fraud system performance to external businesses in the fraud portfolio, and presenting complex information to senior leaders in a clear and concise manner.

Sydney, Australia

• Leading a team of 16 fraud officers to monitor real-time financial transaction queues, identifying high risk transactions within the business portfolio for all areas of the Woolworths Group and is business partners.
• Conducting regular performance reviews and evaluations, approving leave and timesheets, and creating rosters.
• Assisting with the development of fraud business rules, fraud prevention methods and systems to prevent fraud and minimise financial losses to the business.
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• Being accountable for the E-Commerce Fraud team’s performance levels and outputs in accordance with a range of service agreements and maintaining the prominent levels of service that Woolworths Group customers expect.
• Interfacing and engaging with a number of Australian banks to validate transactional information and build relationships to foster greater sharing of business intelligence.

Sydney, Australia

• Working as part of a team to monitor real-time transaction queues and identifying high-risk online transactions within the business portfolio for all banners of Woolworths Group.
• Observing customer transactions to identify fraudulent activity such as account takeover, ‘friendly fraud’, theft and similar risks, and then implementing the appropriate, necessary mitigations, such as transaction.
• Resolving queued transactions to meet the performance levels set within the… Show more
• Resolving queued transactions to meet the performance levels set within the various service level agreements and working to reduce potential revenue losses.
• Daily interactions with bank staff and customers to validate transaction information and to confirm or cancel transaction authorisations. Show less

• Acting as Store Manager after-hours and representing the store's senior management whilst coordinating with all the store’s various teams.
• Responsible for the closing-up of the supermarket including the securing of the day’s takings and any other valuable items.
• Ensuring store product replenishment overnight was undertaken efficiently and all required tasks were completed, stepping-in directly to support and assist where required by the teams.
• Overseeing the timely and safe… Show more
• Overseeing the timely and safe closing and cleaning of the various fresh produce departments of the store.
• Taking a customer-centric approach to dealing with escalated complaints and incidents involving customers.

Syndey

• Leading a team of 15 day-fill and 20 night-fill team members in the Macquarie Ryde Store, focusing on efficiency and consistency of output, ensuring product availability was maintained for customers, whilst building a.
• As a member of the store management team, I role-modelled the company’s values and behaviours and led store staff by example, conducting my team leader role with integrity, honesty and enthusiasm.

Sydney, Australia

• Leading a team of 15 staff to operate the delicatessen department in the Hornsby Store effectively and efficiently, including managing staffing to meet demand, always adhering to food safety standards, and providing.

Sydney, Australia

Bridgend

• Dealing daily with branch customers, regularly dealing with all queries in a friendly and professional manner and consistently seeking to build rapport with customers during basic interactions, identifying.
• Identifying customers’ needs and evaluating diverse options to save them money, dealing with all banking transactions in a timely and accurate manner, and always ensuring a customer-centric approach to my… Show more
• Identifying customers’ needs and evaluating diverse options to save them money, dealing with all banking transactions in a timely and accurate manner, and always ensuring a customer-centric approach to my interactions.
• Reviewing customer profiles to highlight needs or identify areas in which the bank could improve its service to best help these customers during future transactions.
• Adapting to varying situations to suit different conditions in an ever-changing work environment and rapidly responding to a dynamic and diverse customer-base.
• Ensuring compliance with strict financial rules and guidelines set by the Financial Conduct Authority, getting things ‘right first time’ whilst processing and accounting for significant sums of money both physically.

Bridgend

• Excellence in customer service: Meeting and exceeding customers' expectations for the service they receive and require, best ensuring that these customers return and so develop company brand loyalty.
• Stock management: Managing the daily relationships with suppliers' representatives, receiving and
• checking-off deliveries, daily stock room management and inventorying and removing out-of-date stock.
• Labelling, merchandising & up-selling: Optimising the promotion of products… Show more
• Labelling, merchandising & up-selling: Optimising the promotion of products, identifying and acting upon consumer trends, maximising the potential for 'seasonal' items, and proactively selling new and/or leading items.
• Advertising & promotion via social media: Actively contributing to the promotion of the business and its brand awareness through social media streaming. Short-listed at the 2013 Bridgend Retail Awards for best.

Gce 'A' Levels, Design & Technology – Product Design; Sociology

Btec Level 3 Subsidiary Diploma, Public Services

Btec Level 2 Intermediate Certificate, Aviation Studies, Merit

Gcses, Mathematics; English Language & Literature; Science; Design & Technology; Sociology; German; Art