Alexander Santini Email & Phone Number

Gainesville, Florida, United States

Gainesville, Florida, United States

Lead team of 30+ associates, Team Leads and Assistant Managers and oversee operation of store.Coach, Train and develop associates to provide a Premium Customer Experience to all visitors coming into the storeSet sales forecasts and targets to ensure goal of 10% growth is achieved in 2024.Manage, audit and forecast payroll to ensure compliance with company.

Remote- Florida

- Remotely lead a team of 30+ remote associates, lead team meetings, weekly 1:1 sessions and career goals to ensure everyone has a clear career path and an inclusive and supportive work environment. - Develop tools using technology to gather data from multiple sources, analyze, prepare and present reports for multiple audiences in order to review.

Remote

- Remotely lead a team between 10-25 associates in a fully virtual setting, in charge of leading team meetings,1:1 session, Associate Development plans and team reports- Identify areas of opportunity in business areas in order to develop action plans to connect with other teams and get those issues resolved. - Document performance and hold associates.

Raynham, Massachusetts, United States

- Remotely lead a team of 30+ remote associates, lead team meetings, weekly 1:1 sessions and career goals to ensure everyone has a clear career path and an inclusive and supportive work environment. - Develop tools using technology to gather data from multiple sources, analyze, prepare and present reports for multiple audiences in order to review.

Raynham, Massachusetts, United States

- In partnership with a Customer Service Leader, supervise day to day operations for a team of 25+ Customer Service Representatives to ensure all Key Performance Indicators were met at all times- Establish a Customer Focused culture with all associates. Ensure the team provides a World Class Customer Experience at all times, improving customer satisfaction.

Raynham, MA

- Interact with customers in both English and Spanish providing World Class Customer Service with a career average customer satisfaction rate of over 97%- Serve as team's Subject Matter Expert for customer related questions, tips and feedback on how to handle difficult customer interactions- Support Training Team in remote and in class training, side by.

Guaynabo, PR

- Provided world class taxpayer assistance in both English and Spanish to individuals and/or businesses in order to resolve all tax related inquiries and may require unique solutions, such as billing, refunds, payment plans and tax credits in full compliance with the tax code to ensure all tax responsibilities were met.- Secured and protected sensitive.

Cañovanas, Puerto Rico

- Key holder, supported operation of a $14M business, ensuring all store departments, front and back of the house are working properly; ensuring all team members follow all store SOP’s and that the overall store execution is intended in driving sales- Created weekly plans to support sales which includes replenishment, merchandising and recovery based on.

Canóvanas, Puerto Rico

- Sales Area Manager for Youth and Baby department, planned, directed and coordinated the operation of the directed specific personnel functions and assigns the work to be accomplished by employees, - Set and monitor all department goals to ensure all deadlines were met- Developed and implemented internal management controls designed to control fraud.

Canovanas, Puerto Rico

- Planned, directed and coordinated the floor moves for new seasons.- Supported the departments on their daily operation of recovery and replenishment, such as Sportswear, Men’s, Shoes, Accessories and Home - Ensured that all merchandise is processed and placed in sales floor in timely manner to make a positive impact on store sales.

Canovanas, Puerto Rico

- Planned and assigned the daily work to be accomplished by employees with established objectives and goals,- Maintained record of store sales, conversion percentage, employees’ tasks, and replenishment the sales floor in order to make maximum sales possible. - Led overnight and floor crews in order to complete and exceed expectations and goals within.

Bachelor Of Business Administration - Bba, Computer Information Systems, 3.03

Certificate, Information Technology, Certified Computer Support Specialist

Bachelor Of Business Administration (Bba), Computer And Information Systems Security/Information Assurance