Alexander Schafer

Alexander Schafer Email and Phone Number

Systems Technologist III at Motorola Solutions @ Motorola Solutions
chicago, illinois, united states
Alexander Schafer's Location
Dallas-Fort Worth Metroplex, United States
Alexander Schafer's Contact Details

Alexander Schafer work email

Alexander Schafer personal email

n/a
About Alexander Schafer

I am a CompTIA-certified IT professional with a strong dedication to generating stellar customer experiences looking for a full-time career opportunity. Customers are my passion and I go above and beyond to make sure their needs are treated as seriously as my own.• Lifelong experience building computer systems and troubleshooting hardware and software• Excellent troubleshooting and logical problem solving skills • Trained others in the use of applications and in technical support methods • Demonstrated ability to quickly diffuse heated customer situations • Supported other team members and facilitated the creation of a stress reduced atmosphere

Alexander Schafer's Current Company Details
Motorola Solutions

Motorola Solutions

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Systems Technologist III at Motorola Solutions
chicago, illinois, united states
Website:
motorolasolutions.com
Employees:
17917
Alexander Schafer Work Experience Details
  • Motorola Solutions
    Systems Technologist Iii
    Motorola Solutions Oct 2019 - Present
    Plano
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  • Watchguard Video
    Tier 1 Tech Support Representative (Idr Contract)
    Watchguard Video Jul 2019 - Oct 2019
    Plano, Tx
    Providing support for proprietary in-car and body camera systems provided by Watchguard Video, troubleshooting hardware and software issues for law enforcement agencies across the nation.
  • Dxc Technology
    Service Desk Analyst (Modis Contract)
    Dxc Technology Jul 2018 - Jul 2019
    Dallas/Fort Worth Area
    Remote and phone assistance to resolve software and hardware problems with Windows and iOS devices and proprietary software used by Bell Helicopter, Cessna, Educational Testing Services, and others. Maintenance of user accounts and resolution of user issues through Active Directory, SAP, RSA, Cisco, McAfee, and other administrative and security tools. Thorough documentation of problem resolution processes via SNOW and Remedy and collaboration with various support teams to escalate, follow up on, and resolve larger issues in a timely manner on behalf of customers. Coordination with Major Incident team to reach fast resolutions for local and global outages and issues. Strong dedication to customer satisfaction, attentive listener dedicated to making sure customers are treated with a personal touch and not as a transaction.
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  • Toys R Us
    Department Supervisor
    Toys R Us Sep 2015 - Sep 2017
    Allen, Texas
    Open/close manager responsible for guest security and satisfaction, worked with front end and floor teams to ensure store was up to company standards and that all guest needs were met with the highest level of service.
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  • Target
    Guest Service Attendant
    Target Aug 2013 - Sep 2015
    Wylie, Texas
    Front-end management and store-wide support, primarily responsible with ensuring quick and friendly guest service on the front end and to resolve customer dissatisfaction with a high level of competency.
    View

Alexander Schafer Skills

Remote User Support Information Security Customer Service Virtual Private Network Leadership Help Desk Technical Support Network Administration Mobile Devices Computer Networking Network Security Cisco Routers Windows 7 Microsoft Office Sap Windows 8 Subnetting Windows 10 Service Now.com Mcafee Antivirus Cisco Vpn Bitlocker Remote Desktop Protocol Bomgar Remote Troubleshooting Comptia Comptia Network+ Comptia Server+

Alexander Schafer Education Details

Frequently Asked Questions about Alexander Schafer

What company does Alexander Schafer work for?

Alexander Schafer works for Motorola Solutions

What is Alexander Schafer's role at the current company?

Alexander Schafer's current role is Systems Technologist III at Motorola Solutions.

What is Alexander Schafer's email address?

Alexander Schafer's email address is as****@****deo.com

What schools did Alexander Schafer attend?

Alexander Schafer attended Mycomputercareer, Collin College.

What skills is Alexander Schafer known for?

Alexander Schafer has skills like Remote User Support, Information Security, Customer Service, Virtual Private Network, Leadership, Help Desk, Technical Support, Network Administration, Mobile Devices, Computer Networking, Network Security, Cisco Routers.

Who are Alexander Schafer's colleagues?

Alexander Schafer's colleagues are Denise Blake, Oleg Olshanechky, Chen Wei, Noah Luedtke, Geraldo Rodriguez (Other), Katarzyna Huptysiowska, Elliot Wilk.

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