Alexander Schiltkamp Email & Phone Number

Schiphol

Schiphol

Setup of a new team within the Schiphol IT organization. This team is responsible for managing all escalations impacting our IT landscape.While managing relations with various stakeholders with in the organization we thrive to improve the way of working resulting in less outages, shorter MTTR, improved processes. Managing problems and collaborating with.

Zaandam Ahold HQ

Responsible for Operations of AH Online, Allerhande, ETOS and GALL online websites and technical production processes.Setup of a DevOps Team for Ahold Online Increased change velocity by creating and implementing a new change processImproved relation between on shore and leveraged capabilities offshore by managing expectations on both sides and making sure.

Amsterdam Area, Netherlands

Responsible for the Incident management process and backup role for Problem and Change management.During this period I contributed in transitioning all operations to another Vendor as HP was exiting this account. All processes where handed over successfully without any significant outages or disruptions.

Responsible for the daily operations of the service manager’s team at Telfort. This team consists of a change manager, problem manager, release manager, incident manager, and two duty managers.Actively involved in all transition activities of our customer and assisted in improving all service management processes that needed to be aligned with KPN as a.

Amsterdam Area, Netherlands

Responsible for billing process within the structure of ETOM and management of several vendor supporting Telfort. Contributed in start-up and set-up of new HP Telfort account and service integration organization.Performed WLA negotiations and reviews as part of vendor management and provided content for the setup of the contracts in order to transition al.

Amsterdam Area, Netherlands

Responsible for changes that covered multiple vendors of Telfort across different platforms as voice, data etc. As a Change manager I introduced and implemented a new change process that provided a better forecasted of changes in an agile environment while maintaining velocity and stability.

Amsterdam Area, Netherlands

Responsible for all escalations and High Priority incidents for ABNAMRO investment banking in and outside office hours. Responsible new service integrations and process changes.Organized and lead virtual crisis teams to solve incidents with multiple delivery disciplines across the company and beyond. Responsible for the delivery of root cause analysis.

Amsterdam Area, Netherlands

Responsible for change management and deployments for ABNAMRO investment banking. Implemented an improved change process without losing the velocity of change and maintaining stability for end users.In this period I acted as a change Manager for different business units, prepared and coordinated change weekends on a weekly basis with 50+ operators in a.

Responsible for integrating new services for the ABNAMRO trading floor and stock exchange (Dealing room AEX option exchange). In this role I inventoried the needs of the customer and functioned as a liaison between the customer and the vendor who provide the IT solution. Key activities were: Intake, Build and deploy the solutionCreate working level.