Alexander Shi Email & Phone Number

Michigan State University

Supported a userbase of over 10,000 people via phone, email, and internal ticketing system,diagnosing problems, identifying suitable resources, testing fixes, and following up to ensureexcellent issue resolution.Maintained and troubleshot an Engineering network servicing Windows, MacOS and Unix-likemachines, providing uninterrupted internet and engineering services.Repaired and installed client and server hardware for both internal and external use.

Taichung City, Taiwan

• Sketched out a RDBMS based on business requirements to create a Learning Management System. Targeted users are private learning centers.• Defined user roles and grant access levels based on roles.• Used OOP and C# to create inherited design forms to establish a background theme and design a functional platform for users to interact with the system and other users. • Launched the database on WampServer and communicated with it using commands from MySQL library.• Used Git for version control.