Alexander Spitsyn Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Reporting directrly to General Manager.• Managing operations team to provide flight operations for 30+ key clients (1500 flights per year: executive private, cargo, military, diplomatic) with a focus on optimizing operational efficiency, minimizing turnaround times, and enhancing cost-effectiveness providing exceptional flight support all over the world. • Developing together with company General Manager functional strategy for the dedicated market from scratch, as well as area-specific sales strategies to capitalize on short and long-term revenue opportunities.• Oversee the implementation of company policies, systems, processes, procedures and controls to ensure procedural/legislative requirements are fulfilled.• Build and maintain relationships with company departments, airport agencies and terminals, suppliers and partners to ensure strict coordination and understanding of changing policies, systems and procedures and to ensure highest standard of customer service.• Meticulously managing customer accounts, involving proactive communication, feedback assessment, and continuous activity monitoring to drive customer satisfaction and retention.• Addressing customer inquiries and requirements related to permits, handling, and flight routing, providing exceptional client service to exceed customers’ expectations with 100% clients’ requests acceptance rate.• Streamlined flight operations and increased service security by signing up direct contracts with providers in 30+ avia terminals, resulting in a better cost- and operations effiectiveness.• Significantly enhanced customer satisfaction and retention rates through superior communication and service delivery.• Successfully managing team of 6 people: recruitment, training, development and motivation.

Тюмень, Тюменская Область, Россия

Cargo transportation company (including 1 own aircraft)Senior sales executive/Business development manager Sales:- finding and attracting customers both through networking, industry knowledge and brand building;- commercial offers calculation and negotiation;- tender preparation;More than 1/3 of customers were newly attractedKey clients: Central Bank of Russian Federation, UTair group of companies, Air Charter ServiceOperations (managing up to 20 flights a month):- time schedule;- coordinating crew, staff members, airport services;- organizing ancillary services;- obtaining all permits;Budget and contract management:- analysis and budget planning month/quarter/year- price calculation- contract management After contract negotiation with the operator rate per month was reduced by 25% with additional bonus for extra flight hours; Quality control: customer feedback, constant policies and procedures redesign etcWorking as a Flight manager for key flights (once per month)Key Achievement: 100% of guaranteed flights were fulfilled during 3 years without exclusions; every quarter was closed at least at minimum guaranteed flight hours.

Москва, Россия

• Finding and attracting new customers through cold calls, tenders and networking;• Commercial offers calculation and further negotiations with clients;• Building strong partnerships with key clients with follow-up calls and meeting;• Building strong partnerships with airlines;• Negotiations with airlines on terms of ACMI/full charters;• Ensuring ground handling activities on all flights to achieve a safe and timely flight operation;• Flight tracking with close cooperation with client;Key achievement: 100% of the attracted clients prolonged contracts for 2+ years. Among company’s major clients are: Rosneft, Rosatom, BelOil, Weatherford, Integra, Intellect Drilling Service and others.