https://eusilentevent.business.site/?utm_source=gmb&utm_medium=referral

Diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

• Maintain a virtual Windows Server used for adding operating system images and deploying them to enterprise computers, effectively minimizing downtime for users• Image laptops and workstations and manually install approved software and apply patches and updates to the software• Configure and maintain print server for multiple printers.• Use Active Directory to create accounts and administer user file share access and Exchange management console to create and manage user mailboxes.• Performed diagnostics and troubleshooting of computer system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.• Properly encrypt computers using McAfee Encryption Tools• Set up and maintained many company tools, including VTC, mobile phones, and conference systems.• Resolved LAN connectivity issues, public, and private IP assignments, and DNS changes.• Performed primary Windows server administration tasks, including setup, installation, OS patching, data backup, user account management, and access control.• Developed the standard baseline hardware configuration for laptops, desktops, and servers.

Responsible for installing and configuring software, hardware and networks, monitoring system performance and troubleshooting issues ensuring security and efficiency of IT infrastructure.Setup new networks, systems and users.Install and configure software and hardware. Manage network servers and technology toolsSet up accounts and workstations. Monitor performance and maintain systems according to requirements. Ensure security through access controls, backups, and firewalls. Upgrade systems with new releases and models. Develop train for staff on new technologies and write technical documentation, manuals and IT policies

The job involved networking 10 franchised shops back to a hosted cloud server. Point of sale systems with CCTV monitoring of the premises. Bio-metric time logging systems, RFID access control, EVO wireless alarm systems. Off site backups , PBX systems.