Alexander Steinhäuser Email and Phone Number

-Deputy Head of Customer Relations - led the team from June 23 until end of January 2024 for an eight month period-CSIP KPI Owner, Customer Satisfaction Improvement Program-Customer Centricity Event Coordination-Airbus Customer Collaborative eSpace - ACCeS Coordinator Hamburg-Customer Satisfaction Improvement Program CSIP focal for SA Mobile/US and SA Hamburg-Delivery Centres x-Site & Programme-WP Leader for Customer First Project (setting up processes and align on one common consolidated data base for action follow up, communication towards the customer base, decision making on existing surveys) -WP Leader for ACCeS Improvement Project (Business Model, KPI, Governance&Processes, Treatment of unprompted Feedback)-Increasing Customer Experience -Communicate along the customer pathway in the frame of Customer Relation within Aircraft Delivery and Manufacturing

-Project lead of the „Manufacturing Service Center 2018“ Project within the Industrial Maintenance perimeter. Preparing the Future with starting the -digital transformation process (SAP R/3 - HANA and building IT processes)-defining new maintenance strategy, -setting up new processes and organisation including process documentation, -change management, -subcontractor management, -make or buy decision making.-OP, Financial Operating planning responsibilities for a budget of 25 million € in the maintenance perimeter

Implementing a new business unit within Airbus. Component Repair activities Part 145. Increase the component capability list, shorten turn around times, developing new processes.

Customer Representative activities on site BOD & TLS. Customer Order desk activities within Customer Services

Regional Services für Bombardier Q400 & Embraer aircrafts. Material planning & control. Initial Provisioning Services - Homebase Recommendations. On site services. Technical consultant during call for tender activities.Involvement in a new worldwide material planning algorithm project with the aim to optimize the material cycle in the frame of Line Repairable UnitWP leader of the roll out for a worldwide planning and material control system. Starting in the India region.

Worldwide material control within Business Unit LRU Material Component Services for both Airbus and Boeing fleets, ATA 24&29Project Management