Alexander Tagoe Email and Phone Number

Hepdesk, all models of printers repairs and troubleshooting, HP, Samsung, Lexmark, Sharp. Network troubleshooting and repairs at ( Lowe's, 7 Eleven), Data Center Hardware troubleshooting and parts replacement, Systems Hardware, software troubleshooting, configuration and parts replacement, Mondelez baking Factory environment Helpdesk, IT office Inventory.

Supporting access control AD, Office 365, Facility access permissions, using Snow ticketing system

Installs, configures and/or administers components of the network, including but not limited to, routers, switches, firewalls, cabling systems, servers, peripherals and telecommunications equipment; Takes the lead in resolving complex network and/or server problems within established service level commitments by using appropriate diagnostic procedures and tools; Escalates problems as needed; Responsible for monitoring components of the enterprise communications and server network and responding to network management alerts; Other tools used . RSA. Security Console.. RSA self service management. Proof Point.. Mobile Iron.. FireEye.. ServiceNow. (IT's Snowing)

Systems Support Administrator• Maintenance and Administration of Windows Server 2008 R2 and related services. AD, DNS, DHCP , Group Policy. Outlook 2010 and outlook Migration into the clouds with MS office 365. • Experience in working with Mobile devices and it configurations, or platforms iPhones, Sumsungs.• Performed PC, Laptops (IBM Lenovo, Dell Vostro, Dell Latitude PC) & Network related projects including installing, supporting and maintaining Windows XP, Windows 7,8 & MS Office 2010 and 2013 infrastructure• Worked on Service Now ticketing tool Spices work and deployment tool MDT2012, responding to end user request and assisting the desktop support team with access request based on corporate policies. • Robotics Science and Technology (building and Teaching Robots Science)• MDT2013 integrated with WDS.• Windows Server 2012 R2• KeySecure Server and Client configuration.. VoIP. Fire Wall Configuration (Sonic Wall) . Layer 3 Switches upgrade (Cisco Catalyst)Microsoft tools used• RSAT• RT7Lite

• PCs Deployment, Configuration Testing of Mobile Epic PCs (Fairfax Hospital)• Epic Software testing• Network testing

• Diagnosed hardware and software problems, and replace defect components. Performed data backups and disaster recovery operations. Maintained and administrated computer networks and related computing environments including computer hardware, system software, and all configurations. Responsible for planning, coordinating, and implementing network security measures to protect data, software, and hardware. Monitored network performance to determine whether adjustments needed to be made, and determined where changes were necessary. Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Install a wide range of computer lines and electronic equipment as well as provided. troubleshooting, testing, repair and maintenance of such equipment. Oversaw the installation of voice, data and video apparatus including the laying, splicing, and repair of the cable. Responsible for cutting rise cables on Krone, 66 & 110 blocks. Acted as Team Leader, and maintained employee hours and shifts

Responsible for setting up computer networking in four Regions, monitoring, diagnosing and repairs of hardware/software. Installing and updating software. Training of students and computer instructors in the four Regions. Writing and designing of payroll program

Designing of bus topology network system in all Laboratories with coax cable. Server configuration. (Hardware/Software updates). Running payroll for 70 employees and stores control.