A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line helping clients and colleagues resolve complex technical IT issues. Possessing excellent client facing skills, natural problem solving and analytical skills and able to contribute to the development of best practice, procedures and policies within a company.Past experience would include but not limited to being:• Responsible for diagnosing & resolving hardware, software & end users problems.• Acting as the first point of contact for all IT & technical queries.• Developing the infrastructure and systems to meet the company’s needs.• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet• In charge of troubleshooting Fonality phone VOIP issues• Involved in the rollout of software updates and patches• Investigate specialist and complex IT support issues.• Communicating with third party technical specialists.• Configuring and managing backup & restore procedures.• Maintaining a wide range of computer hardware and software programmes.• Identifying & reporting on the budgetary implications of IT projects and upgrades.• Provide secondary support for LAN administration.• Responsible for allocating work to junior staff and induction training for new staff.• Deploying new hardware, server backups & evaluating new software & security risks.• Indepth knowledge of Windows client operating systems, XP, Vista/Windows & Microsoft Office up to 365.KEY SKILLS AND COMPETENCIES• Physically fit & able to lift IT equipment, crawl under desks to access cabling etc.• Experience of problem resolution & quality assurance procedures.• Able to communicate complex IT issues to suppliers and non-technical staff.• Ability to work well in a team environment.• IT security experience including anti-virus / malware, encryption deployment.• Experience of web content management systems