Responsibilities: - Sales Team Management: Led a high-performing sales team, providing guidance, motivation, and support to achieve exceptional results. Implemented effective sales strategies, monitored performance metrics, and conducted regular sales meetings to drive revenue growth.- Project Delivery: Managed end-to-end project delivery, ensuring smooth execution and timely completion. Collaborated with cross-functional teams, including engineering, installation, and customer support, to maintain project timelines and quality standards.- Payroll Dispute Resolution: Effectively resolved payroll disputes, demonstrating strong problem-solving skills and meticulous attention to detail. Ensured accurate and timely payment processing while adhering to company policies and legal requirements.- Partnership Channel Development: Established and nurtured strategic partnerships, expanding the company's network and unlocking new business opportunities. Negotiated favourable terms and conditions, fostering long-term relationships and driving revenue growth.- Partner Relations: Cultivated strong relationships with existing partners, providing exceptional customer service and support. Acted as the main point of contact, addressing concerns, resolving issues, and consistently meeting service level agreements (SLAs) to ensure client satisfaction.Key achievements:- Operational Efficiency: Streamlined internal processes, resulting in improved operational efficiency and cost savings. Introduced automation tools, optimised resource allocation, and implemented performance metrics to drive productivity and enhance overall business performance.- Revenue Optimization: Identified and pursued new revenue streams, leading to the successful establishment of partnership channels and expansion into untapped markets. Proactively identified market trends and customer needs to develop innovative strategies that drove revenue growth.- Team Building

Key achievements and responsibilities: - Client Relationship Management: Leveraged a proactive approach to build and nurture long-lasting relationships with a diverse portfolio of B2B clients. Conducted regular check-ins to understand their unique energy needs and challenges, ensuring a personalized approach to service.- Retention Strategies: Developed and implemented targeted customer retention strategies that resulted in a significant reduction in client churn. These efforts included identifying potential issues, addressing concerns, and providing tailored solutions to enhance overall satisfaction.- Sales Closures: As a skilled sales closer, consistently met and exceeded sales targets by effectively communicating the value proposition of our energy solutions. Employed a consultative sales approach, identifying pain points and aligning our services with the specific needs of each client.- Market Knowledge: Stayed current with industry trends, regulatory changes, and emerging technologies within the energy sector. This knowledge allowed me to provide clients with informed recommendations and position our consultancy as a trusted advisor in the field.- Team Collaboration: Collaborated closely with cross-functional teams, including account managers, analysts, and technical experts, to ensure seamless service delivery and address complex client requirements. Participated in team meetings and training sessions to foster a culture of continuous improvement.- Performance Metrics: Tracked and analysed key performance indicators (KPIs) to evaluate the success of retention and sales initiatives. Regularly reviewed and adjusted strategies based on data-driven insights to optimize outcomes.- Client Feedback: Actively sought feedback from clients to gauge satisfaction levels and identify areas for improvement. Utilized constructive feedback to enhance service quality and strengthen client relationships.

Key Achievements and Responsibilities:- Outstanding Retention Rate: Achieved an exceptional client retention rate of 76%, a testament to my ability to understand and address client needs effectively. Developed personalized strategies to retain clients and ensure their ongoing satisfaction.- Revenue Generation: Consistently exceeded performance targets by generating an average of £64,000 in monthly revenue. Leveraged strong client relationships to identify upselling and cross-selling opportunities, contributing to the company's financial growth.- Client Advocacy: Acted as a dedicated advocate for clients, promptly addressing their inquiries, concerns, and service requests. Demonstrated a deep understanding of The Energy Check's offerings to provide tailored solutions that aligned with clients' energy efficiency goals.- Proactive Problem Solving: Proactively identified potential issues and bottlenecks in client accounts, swiftly resolving them to enhance the overall customer experience. Demonstrated agility in adapting to changing client needs and industry trends.- Client Education: Provided clients with valuable insights into energy efficiency measures, cost-saving opportunities, and industry regulations. This proactive approach not only added value to their services but also fostered trust and loyalty.- Data Analysis: Utilized data-driven insights to identify trends and patterns in client behavior, enabling the team to refine retention strategies continually. Regularly reviewed performance metrics to measure the effectiveness of retention efforts.- Team Collaboration: Collaborated closely with colleagues, sharing best practices and insights to enhance the overall performance of the client retention team. Participated in training sessions and team meetings to stay updated on industry developments.My commitment to client satisfaction, coupled with my revenue generation achievements, reflects my dedication to both client success and organizational growth.

Key Achievements:- £400,000 in Revenue Generation: I was instrumental in securing over £400,000 in revenue lead generating for The Energy Check. This achievement demonstrated my ability to identify and cultivate lucrative business opportunities, showcasing my dedication to exceeding targets.- Consistent Target Achievement: I consistently met and exceeded my weekly target of generating 10 high-quality leads. This accomplishment underscored my commitment to delivering consistent results and my capacity to maintain a robust pipeline of potential clients.Responsibilities:- Proactive Lead Generation: Utilized a combination of market research, industry knowledge, and networking to identify and engage with potential B2B clients in need of energy consultancy services.- Client Relationship Building: Established and nurtured strong relationships with prospects, providing them with valuable insights into the benefits of The Energy Check's services and solutions.- Effective Communication: Developed persuasive and tailored communication strategies to convey the value proposition of The Energy Check, ensuring that potential clients understood the benefits of partnering with our consultancy.- Sales Collaboration: Collaborated closely with the sales and marketing teams to align lead generation efforts with the overall company strategy, ensuring a seamless transition from lead to conversion.- Reporting and Analysis: Regularly tracked and analysed lead generation metrics to identify areas for improvement and optimize strategies for maximum impact.My tenure at The Energy Check equipped me with valuable skills in lead generation, client relationship management, and achieving revenue targets within a competitive industry. I am proud of the results I achieved during my time with the company and look forward to applying my expertise to contribute positively to future endeavours.

-Procurement-Bill analysis-Rebates -Pricing-Customer Acquisition-Supplier Relations

During this period I have been in charge of Customer complaint handling and executing scheduled broadcasts across for various clients.My responsibilities include:- Facilitating timely broadcasts of clips and other media items to bespoke specifications set by our clients across their estates using in house portal software.- Implementing scheduled playlists for various client TV channels.- Creating scripts for out of hours channel changes.- Checking in with venues to confirm equipment is playing the correct content.- Managing the above on a self-ascertained priority basis using various tools such as Podio, Microsoft Dynamics and Outlook.- Reacting quickly and decisively to client complaints and resolving end hardware failure, arranging for repair or replacement.- Fault analysing any errors in broadcasts, implementing appropriate procedures and fixes to prevent future errors this included liaising with our development team.- Managing stock movements within Microsoft Dynamics.- Managing Engineers timetables and arranging for installation of hardware.- Troubleshooting hardware faults.- Liaising with clients via phone and email and managing their expectations of what can be achieved with their subscription.- Managing my own time effectively- Liaising with management to fulfil the bigger picture and facilitate special requests from within the businessI showed great learning aptitude with regards to the systems they use which is also in part due to my Bsc. degree in Computer Science. I quickly gained the confidence of my peers and superiors resulting in my entrustment with extra responsibilities including:- Testing of to be updated features of our portal and scheduling software.- Overseeing a live broadcast trial out of hours- Finding quick fix solutions to issues that arise during the porting of software.- Training new members of staff with the use of the portal software and explaining procedures for different situations.