Alexander Tschampel

Alexander Tschampel Email and Phone Number

Service Professional and Business Manager @ Terra Nova Coach Tours
north sydney, new south wales, australia
Alexander Tschampel's Location
Christchurch, Canterbury, New Zealand, New Zealand
About Alexander Tschampel

Highly experienced strategic business manager with a wealth of experience in tourism and hospitality having worked for the past 25 years in hotels, resorts and other hospitality and tourism establishments across Germany and New Zealand. SKILLS AND KNOWLEDGE (with years of professional experience)MANAGEMENT AND LEADERSHIP: Hospitality (15+), Hotels (15+), Resort (5), Project management (15+), Change management (5), Risk management (9), Coaching and motivating (15+), Team building (15+), Governance (3), Quality assurance (15+), Developing and delivering strategic plans (7) Working to KPIs (15+)HOSPITALITY: Hotel management (7.5), Food and Beverage management (15+), Restaurant (14), Bar (2), Casual dining (3), Fine dining (6), Guest service (15+), Customer Satisfaction (15+), Customer relations (15+), Front of house (15+), Chef (2), Compliance (9), Inventory management (7), B2C event planning and delivery (10), Menu development (15+), Procurement (10)MARKETING, SALES AND BUSINESS DEVELOPMENT: Marketing and communications (8), Digital marketing (5), Advertising and social media planning (5), Delivering business growth and profitability (8), Internal and external stakeholder management (10), Organisational development (8), Business planning (8), Management reporting (8), Business optimisation (8), Business analysis (8), Business case development (8)HUMAN RESOURCES: Recruitment (15+), Staff development (15+), Staff retention (10), Staff training (15+), Health and safety compliance (10), Onboarding (10), Training programme design and delivery (10), Human resources (10) ACCOUNTING AND FINANCE: Financial management (7), Financial planning (7), Budget management (15+), Preparing budgets (7), Forecasting (15+), Expenditure tracking (7), Cost control (15+), Profit and Loss management (15+), Product and Service pricing (15+), Revenue Maximisation (15+)TECHNOLOGIES: Microsoft Office Suite (15+), Property management software (15+), Point of sales software (15+)LANGUAGES: English (Professional proficiency), German (Native)

Alexander Tschampel's Current Company Details
Terra Nova Coach Tours

Terra Nova Coach Tours

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Service Professional and Business Manager
north sydney, new south wales, australia
Website:
terranovatours.com.au
Employees:
5
Alexander Tschampel Work Experience Details
  • Terra Nova Coach Tours
    Operations Manager
    Terra Nova Coach Tours Jan 2023 - Present
    Christchurch, Canterbury, New Zealand
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  • The Ocean View Retreat - Punakaiki
    General Manager
    The Ocean View Retreat - Punakaiki Dec 2021 - Oct 2022
    Punakaiki, West Coast, New Zealand
    • Successfully took over the resort in mid-December 2021, after the business lease had been returned to the business owner.• Completed a soft-refurbishment of 50 hotel rooms, the main building with its reception, restaurant, bar and kitchen. This included a detailed site audit of all rooms and liaised with external suppliers and trades personal on the tasks to complete.• Reopened the resort after a one-month closure at the end of January 2022.• With the assistance of an external recruitment agent, recruited a new team to operate the resort.• Established and implemented standard operating procedures for all departments• 6 direct reports, including Hotel Manager, Executive Chef, Restaurant and Bar Manager, Housekeeping Manager, Maintenance Manager, Reservations & Channel Manager.Achievements• Awarded the TripAdvior Travellers Choice Award 2022, two months after reopening the resort• Successfully implemented Preno and Lightspeed as new property management system and new POS system, respectively
  • Development West Coast
    Business And Capability Advisor
    Development West Coast Aug 2021 - Dec 2021
    Westland, West Coast, New Zealand
    Worked for the Regional Development Agent - West Coast• Advised, mentored and assisted West Coast businesses in the development of plans and projects to enable their business development and growth, including business planning, financial management and modelling, marketing, direct involvement in submissions and applications if necessary.• Maintained a strong and engaged relationships with key organisations, stakeholders and partners, including local government, government agencies, local businesses and industry, to enable the delivery of a cohesive and focused approach to regional development.• Actively supported West Coast businesses (in particularly South Westland Businesses) in their business and regulatory decision making across a range of professional services functions, including: Accounting, Commercial Law, Finance and Human Resources.• Monitored market environments and provided quantitative and qualitative research to deliver business intelligence.• Proactively resolved roadblocks to the success of businesses in the region through strategic problem solving that aligned with the strategic objectives of DWC.• Identified funding and resources to launch and implement projects and initiatives, leveraging DWC funding when able.• Monitored business, economic and political trends which affect West Coast businesses, industries and/or future opportunities for the region and DWC’s operations and interventions.• Worked closely with regional development and tourism teams to ensure fit with general policy direction
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  • Scenic Hotel Group
    General Manager West Coast
    Scenic Hotel Group Sep 2013 - Aug 2021
    West Coast, New Zealand
    Scenic Hotel Franz Josef Glacier4 stars. 130-room hotel with two restaurants and one bar. Pre COVID-19, hotel hosted approx. 50,000+ guests annually.• Since August 2017, took on Area Manager responsibilities for an additional two Heartland Hotels in Fox Glacier.• Normally had 9 direct reports, including Assistant Manager, Human Resources Coordinator, Front Office Manager, Executive Chef, Restaurant and Bar Manager, Housekeeping Manager, Laundry Manager, Maintenance Manager, Purchasing Manager at the Scenic Hotel Franz Josef Glacier and one Hotel Manager at two Heartland Hotels in Fox Glacier. • Oversaw the laundry (servicing 4 hotels and 6 external accommodation businesses) and the Staff Accommodation Village with its additional accommodation capacity for up to 125 employees.• Chaired the 'Scenic Hotel Group - Food Advisory' committee since 2019, with the aim of identifying new food trends in the market and potentially implementing them into various Scenic Hotel Group properties.• In conjunction with the Scenic Hotel Group property management team, oversee applications for and maintaining mandatory operational licences, including liquor licence, Building WOF and Food Control Plan.ACHIEVEMENTS:• In August 2017, was appointed to the Tourism West Coast Board as the representative for the Westland region.• The West Coast Leading Lights Business Excellence Award: Scenic Hotel Franz Josef Glacier was the winner of the Tourism and Hospitality category and a finalist for the Environment Award in 2015.• Annual Grand Pacific Tours Award: Scenic Hotel Franz Josef Glacier was awarded Best Hotel – Cruise and Luxury Coach Tours in tour seasons 2013-2014 and 2014-2015.• Increased global index score for customer satisfaction from 81.8% in 2016 to 89.8% in 2021.• Under my leadership, consistently achieved employee satisfaction results in the 90% range in communication, training and recognition each year.
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  • The Hermitage Hotel, Aoraki Mt Cook Alpine Village Ltd
    Operations Manager
    The Hermitage Hotel, Aoraki Mt Cook Alpine Village Ltd Jun 2011 - Aug 2013
    Aoraki Mt Cook; Mackenzie Region; New Zealand
    The Hermitage Hotel4.5 stars. 200 plus-room hotel resort with six F&B outlets. • Reported to General Manager of Mount Cook Hotel & Tourism and had 8 heads of department as direct reports, including Panorama Room Restaurant Manager, Alpine Restaurant Manager, Sir Ed Cafe Manager, Executive Chef, Purchasing Manager, Front Office Manager, Executive Housekeeper and Maintenance Manager.• Oversaw F&B, Front Office, Porters, Reservations, Housekeeping, Purchasing and Maintenance departments.• Conducted monthly operation meeting presentations using PowerPoint.• Cooperated with the Executive Chef to ensure adherence to the food safety plan.• Ensured sale and supply of liquor act were followed without any exceptions.• Was the point of contact and managed Qualmark matters for the hotel.ACHIEVEMENTS:• Took on role of Acting General Manager while they were recruiting for a new General Manager in 2011.• Increased Qualmark rating from 4 stars to 4.5 stars and Environmental Status from Silver to Gold in 2012.• Successfully took charge of the final stage of a standard room refurbishment project from the General Manager.• Suggested and implemented the idea that any guest feedback, regardless of being positive or negative, had to be shared with the team and considered for improving our services. Achieved this by setting up an employee reward system for positive guest feedback. • Improved service culture, which led to improved customer satisfaction, by running fortnightly service training sessions for front of house / FOH employees and organised regular product training sessions with suppliers.• Implemented various RevMax incentive programmes for the team.
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  • Hilton Worldwide
    Food And Beverage Service Manager
    Hilton Worldwide May 2007 - Jun 2011
    Auckland, New Zealand
    Hilton Auckland5 stars. 165-room hotel with one restaurant, one bar and conference and event space for up to 1500 guests. • Set quality targets and ensured a consistently friendly and professional service was delivered to hotel guests, clients and organisers in all F&B outlets.• Had 3 direct reports, including White Restaurant Manager, Bellini Bar Manager and Banquets Manager.• Oversaw delivery of the Hilton Brand Standards and trained team members in the restaurant, bar, banquet services and in-room dining to consistently meet those standards.• Maximised revenue by implementing various sales activities and training the service team.• Attracted new clientele by organising regular special events and promotions within the F&B outlets, including high teas, winemaker dinners, cocktail classes and weddings.ACHIEVEMENTS:• Project managed upgrade of MICROS Fidelio point-of-sale system for the hotel.• Introduced new F&B offerings, including business lunch at the White Restaurant and special events at Bellini Bar.
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  • Hilton Worldwide
    Operations Service Manager
    Hilton Worldwide Oct 2005 - Apr 2007
    Berlin Area, Germany
    Hilton Berlin5 stars. 629-room hotel with six F&B outlets and 16 conference rooms for up to 3000 guests. • Performed quality control and maintenance for all assigned operational outlets.• Oversaw training of employees and apprentices in the restaurants, bars and banquet conference centre.• Focused on revenue maximisation in F&B department and developed outlet budgets, forecasts and control mechanisms to assist with payroll management and profit maximisation.
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  • Millbrook Resort
    F&B Operations Manager
    Millbrook Resort Feb 2004 - Aug 2005
    Queenstown Area, New Zealand
    Millbrook Country Club5 stars. 160-room resort complex with three restaurants, one bar and event facilities for up to 300 guests.• Oversaw day-to-day F&B operations and established and managed service schedules.• Organised and executed delivery of special events and assisted Membership Manager in organising regular events for members of the country club.• Trained and supported employees.
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Alexander Tschampel Skills

Hotels Hospitality Management Food And Beverage Resorts Restaurants Customer Satisfaction Revenue Analysis Menu Development Banquets Front Office Hotel Management Micros Team Leadership Customer Service Forecasting Hospitality Industry Event Management Guest Satisfaction Hospitality Food And Beverage Cost Control Revmax

Alexander Tschampel Education Details

  • Dr. W. Blindow College For Hospitality Studies / Germany
    Dr. W. Blindow College For Hospitality Studies / Germany
    The Average Grade For Allocation Of University Seats Is 1.6 (One Point Six)
  • Chamber Of Industry & Commerce Halle- Dessau / Germany
    Chamber Of Industry & Commerce Halle- Dessau / Germany
    Restaurant Management
  • Chamber Of Industry & Commerce Halle- Dessau / Germany
    Chamber Of Industry & Commerce Halle- Dessau / Germany
    Education
  • American Cocktail College / Rostock / Germany
    American Cocktail College / Rostock / Germany
    Profesional Bar Training
  • Chamber Of Industry & Commerce Kassel / Germany
    Chamber Of Industry & Commerce Kassel / Germany
    Profesional Restaurant Training

Frequently Asked Questions about Alexander Tschampel

What company does Alexander Tschampel work for?

Alexander Tschampel works for Terra Nova Coach Tours

What is Alexander Tschampel's role at the current company?

Alexander Tschampel's current role is Service Professional and Business Manager.

What schools did Alexander Tschampel attend?

Alexander Tschampel attended Dr. W. Blindow College For Hospitality Studies / Germany, Chamber Of Industry & Commerce Halle- Dessau / Germany, Chamber Of Industry & Commerce Halle- Dessau / Germany, American Cocktail College / Rostock / Germany, Chamber Of Industry & Commerce Kassel / Germany.

What skills is Alexander Tschampel known for?

Alexander Tschampel has skills like Hotels, Hospitality Management, Food And Beverage, Resorts, Restaurants, Customer Satisfaction, Revenue Analysis, Menu Development, Banquets, Front Office, Hotel Management, Micros.

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