Alexander Tseng Email & Phone Number

Raleigh, North Carolina, Us

Session Replay- Served as Tech Lead of our newly launched product Session Replay. Session Replay is a product that allows you to watch playbacks of user interactions with your web apps, providing insights into user behavior through both a visual and data lens.- Built the session replay library and improve library replay performance from hours down to seconds for customers with large data set- Oversaw, estimated technical feasibility and delegated feature requests from leadership to the teamhttps://www.pendo.io/product/session-replay/Reseller Partner- Served as tech Lead on our Reseller Adopt Partners team, where Reseller Adopt is a training-as-a-service and channel product that enables Pendo customers to extend Guides, Analytics, and Resource Center capabilities to their customers. As a Reseller Adopt Partner with Adopt Manager permissions, you can provision instances of Reseller Adopt to your customers.- Lead the project to unify login screens across Adopt and Engage (Pendo's main product) to provide a more unified experience.- Lead the team to implement Roles and Permissions in Adopt.- Worked with Engineering Manager, Product Manager, and Designer to delegate projects to team members that can both provide engineering growth and product deliverableshttps://www.pendo.io/product/reseller-partner-program/

Raleigh, North Carolina, Us

Digital Adoption- One of the first members in the team that built and released Adopt, a product that aims to improve employee productivity and provide training inside your software applications by providing analytics and ability to create in app messaging.- Converted multiple components into reusable components in a storybook that can be used across the entire engineering department to make the code more maintainable and extensible. https://www.pendo.io/digital-adoption/

Raleigh, North Carolina, Us

Guides Team- Lead the project for Announcement Guides and Alerts on Resource Center- Migrated themes from classic designer to visual designer studio- Focused on constructing a quality improvement plan for visual designer studio post release by addressing customer issues and adding cypress tests

Raleigh, North Carolina, Us

Analytics and Guides Team- Collaborated and communicated with designer, product manager, and other engineers in an agile environment by breaking down requested features into smaller, manageable deliverables. - Participated in product releases, emergency bug fixes client calls- Wrote automation tests using Cypress framework.- Built features for the Guides team, specifically worked on the visual designer studio editor. This is a no code solution that provide in-app guidance to web and mobile app users and help improve user onboarding, adoption, and retention. https://www.pendo.io/pendo-blog/introducing-pendo-visual-design-studio-bringing-power-app-guides-everyone/

Durham, North Carolina, Us

Designed, create, and manages the Duke Badminton Club website. Serves as doubles coach for the Duke Badminton Club and also the tournament coordinator. One of the first members to help Duke Badminton join and earn a title in the Northeast Collegiate Badminton tournament.

Armonk, New York, Ny, Us

In a team of 6, created a web application that serves as an onboarding portal for the security operation center using typescript, angular 2 in the front end; Java, Cloudant (noSQL) in the back end.Communicated with stakeholders, designed, and developed an automated web application that enabled Business Units to self-onboard assets for Security Operations Center logging and monitoring purposes.Integrated IBM Bluemix and Cloudant Database in addition to various productivity tools (user management, history, document state transitions) to improve the user experience and optimize the onboarding process from weeks to minutes.

San Jose, Ca, Us

Developed a modular and extendable web application with integrated remote telepresence that enabled customers to interact with specific experts while using various productivity tools such as signature capture and co-browsing.Optimized and integrated the Remote Expert Interactive Client SDK to enhance and migrate Cisco’s Flash based GUI solution to a HTML5-based web app that improved the CPU efficiency and enabled parallel activities.

Durham, North Carolina, Us

Guided 12 students through 7 EECS laboratories by troubleshooting lab tasks and graded submissions. Served as the primary advisor for the students’ Integrated Design Challenge team, which was tasked with creating 5 Arduino BOE-bots that cooperated together to accomplish a singular tasks using a variety of electrical sensors.

Gr

Skills used: Robot CDesigned, programmed, and used restricted materials provided by VEX to build a robot consists of both autonomous anduser-driving modes to accomplish tasks such as placing objects into various goals during annual competition.Implemented flexible code to allow spontaneous coordination with other teams to accommodate game strategies.

Gr

Conducted interoperability and thermoacoustics testing between various motherboard components by running exhaustivestress tests under various environmental conditions and configurations of the CPU.Verified system compatibility and integrity by performing beta testing of the new Windows OS on a diverse array ofhardware platforms and reported software bugs to the department manager.

B.S. In Computer Science, B.S.E. In Electrical Engineering, Computer Science

High School