The company is an exclusive distributor of commercial equipment brands and spare parts produced in the "GAZ Group" - "GAZ", "PAZ", "LIAZ", "KAVZ".-----------------------⚑ Developed and implemented regulations for management of MVP and digital products⚑ Prepared methodology and standards for evaluating of economic efficiency of digital projects⚑ Developed main approach and principles of digital products and client services monetization⚑ Implemented product approach for 36 digital initiatives in 10 project portfolios

⚑ Launched Multimodal Intercity Delivery (MID) project https://masterdelivery.ru/multimodal-delivery⚑ Launched MVP (Minimum Viable Product) functionality (order management, tracking, pick-up logistics, returns, reporting, payments)-----------------------• Prepared System Functional requirements• Created universal API to connect Merchants and logistics operators using Aggregation and Integration delivery models• Conducted market research and competitors’ study among Agregators and Integrators on the market• Connected 6 logistics partners and created basic functionality for data exchange (Ozon, 5Post, KSE, B2CPL, Russian Post, Vestovoy)• Created Merchant's Personal Account• Organized and conducted UAT (User Acceptance Test) and UX tests• Prepared steps for following implementation of MVP+ functionality (CIS, cross-border, export of orders/returns, bonded warehouses)-----------------------✦ Agile ✦ Kanban ✦ API ✦ Git ✦ Jira ✦ Confluence ✦ Miro ✦ Notion ✦ UX ✦ UAT ✦ Swagger

⚑ Launched courier delivery partner project with Yandex.Market⚑ Launched self-mobility project - electric bicycles for rent (Eray Velo)⚑ Implemented last mile delivery projects with marketplaces and delivery aggregators (Ozon, DPD, Dostavista)-----------------------• General management of the fleet (100+ vehicles, 150+ courier-drivers)• Implemented EDI (Electronic Data Interchange) with aggregators (API, 1C, internal applications).• Developed and implemented operational business processes and control: planning, KPI execution, reporting• Organized courier recruitment process (Avito, jCat, SMM)• Connected call-center (Bitrix24, recruitment pipeline setup, scripts for operators)• Organized 24/7 courier support service-----------------------✦ Lean ✦ 1C Enterprise ✦ Business process management ✦ Operations Management ✦ Account Management ✦ Trello ✦ Tilda

⚑ Launched new order management system AROM (Auchan Retail Order Management)⚑ Optimized order processing and increased speed and quantity of B2C shipments-----------------------• Configured data flows between internal and external systems (Front office - WMS - OMS - BI)• Implemented data mapping and conversion between different systems (Yoda/Talend)• Organized and conducted SIT (System Integration Test) and UAT (User Acceptance Test)• Prepared Deployment Road Map (launch scenarios) and Roll Back scenarios• Organized After RUN Support and support service training• Created FAQ-----------------------✦ Scrum ✦ BPMN ✦ XML ✦ SIT ✦ UAT ✦ Product Management ✦ API Integration ✦ Postman

⚑ Launched Yandex.Delivery service (aggregator of delivery services for online stores and Yandex.Market)⚑ Connected 10 logistics providers to the service, including Russian Post, DPD, SDEK, BoxBerry, PEK, Axiomus, Strizh, MaxiPost, PickPoint, SpetsSvyaz Express⚑ Connected 2 providers of 3PL services (RB Logistics, Strizh)-----------------------• Conducted market research of fulfillment companies and logistics operators• Implemented API connection and data exchange between 3PL, logistics operators and online stores inside Yandex.Delivery service• Analyzed business processes quality and efficiency, found ways to improve them• Prepared background to link providers (signing of contracts, coordination of business processes, schedules and working conditions, as well as KPIs and data exchange procedures)• Created operational control system: planning, execution of operational KPIs, reporting in accordance with schedule and upon request• Carried out control over current activities of logistics and warehouse operators, implementation of plans and tasks-----------------------✦ Market Research ✦ Setting tasks for developers ✦ Functional Requirements Development ✦ ERP Systems

⚑ Launched omni-channel sales of textiles and accessories (catalog, call center, website)⚑ Sales Increase using direct interaction with customers (without intermediaries, wholesale chains and stores)⚑ Developed and implemented business processes for distance selling via catalogues (initially the company was focused on wholesales)-----------------------• Overall management of the project• Selected ERP system, optimized information exchange with service providers and customers• Created catalogue (defined product matrix, pricing, design and printing)• Developed advertising campaign (cross sales with partners, media inserts, door drops, direct mail, etc)• Outsourced fulfillment and contact center, KPI and quality control• Interaction with CRM and sales support center• Launched website to support catalogue and website promotion-----------------------✦ Start-up ✦ Omni-Channel ✦ BPMN

⚑ Organized successful in-time launch of sales for 4 brands in Russia "Proactiv", "Sheer Cover", "Zumba", "Wen"⚑ Implemented ERP system⚑ Reduced operating costs and optimized pool of subcontractors-----------------------• Overall Operational Control (procedures, KPIs)• Developed operational business processes• Master Data Management / Batch management• OMS, ERP-WMS exchange• Inventory control (quantity, quality)• Implemented alternative payment options (credit card, e-wallet, sms, mobile payments)• Implemented alternative delivery channels (POS, Express, Pick up Points, HUB in far regions)• Interaction with CRM / Contact Center support-----------------------✦ Fulfillment ✦ ERP ✦ Last Mile Delivery ✦ Functional Requirements Development ✦ BPMN ✦ 1C Enterprise

⚑ Organized fulfillment and logistics for Direct Sales and E-commerce⚑ Internal CRM system launched⚑ Implemented new web services (payment options, delivery options, hot line)-----------------------• Business processes setup for two distribution channels (direct sales and e-commerce). Product lines - cosmetics, bijouterie, home décor, lingerie• Supervision of operations in 7 regional Service centers managing the team of regional supervisors and operational staff (over 60 employees)• Fulfillment service provider selection and optimization of data exchange interface• Development and implementation of operational procedures (processing of orders, payments,claims, interaction with delivery services)• New payment channels setup (terminals, credit cards, e-wallets, mobile payments)• Development of alternative delivery schemes (POS, PUP, Express delivery, transportation companies, last mile)• Setup of inter-company policies to ensure high standards of client service• Search for and implementation of optimal technical solutions in close cooperation with IT department• Maintenance of work of the hotline and web site-----------------------✦ Express Delivery ✦ Operations Management

⚑ Organized full launch of operations for 3 brands in Russia "Provea" (http://www.provea.com/ch/de/), "Editions Atlas" (https://www.deagostini.ru), "Atlas for Men"⚑ Successful re-launch of Editions Atlas and Provea projects in Russia (due to fulfillment service provider replacement)⚑ Operations costs reduction-----------------------• Development of Mail Order and Direct Sales/Home Parties operations in Russia and Ukraine• Import and export operations.• Fulfillment, warehouse management, stock control• Customs clearance• Call Centers, inbound - outbound telemarketing• Organization of cross-selling activities with co-operating companies (Yves Rocher, LaRedoute, Teleperformance, PPE Group, Moi Mir, Mir Knigi, etc.)• Interaction with Russian Post and postal agencies-----------------------✦ Fulfillment ✦ ERP ✦ Direct Sales ✦ Mail Order

⚑ Organized full complex of fulfillment and logistics services for Yves Rocher⚑ Launched direct marketing campaigns for Yves Rocher, Pierre Ricaud, PROVEA, Editions Atlas, Philip Morris, Renault, Tefal, Cosmos TV, etc.-----------------------✦ Market Research ✦ Account Management ✦ Fulfillment ✦ BPMN ✦ Logistics