• Wine tastings & events• Concept development & implementation• Service Excellence training for restaurants, catering and retail shops• Exclusive import of wine & olive oil

Pre- opening, including hiring and training of complete new team. Creating policies & procedures, service standardsIncentivise team members to maximize sales and revenueSet departmental targets and objectives, work schedules, budgetsEvaluate guest satisfaction levels with a focus on continuous improvement

Developing long-term improvement of employees' knowledge, operational skills and motivation, enabling them to fulfill their potential within our organisation. And to determin what training is needed to grow and retain these skills. Responsibilities:- admittance to Leading Hotels of the World by increased audit results from 70% - 88%- developing effective 3 day- Introduction Programmes- identifying training and development needs within all different departments of the hotel… Show more Developing long-term improvement of employees' knowledge, operational skills and motivation, enabling them to fulfill their potential within our organisation. And to determin what training is needed to grow and retain these skills. Responsibilities:- admittance to Leading Hotels of the World by increased audit results from 70% - 88%- developing effective 3 day- Introduction Programmes- identifying training and development needs within all different departments of the hotel through job analysis, appraisal schemes and regular consultation with Department Heads, Executive Committee members and HR department.- designing and implementing training and development programmes based on both the organisation's and the individual's needs- budgeting through assessing the return on investment of training- coaching Departmental Trainers to produce programmes that are satisfactory to all relevant parties in our organisation- conducting appraisals- devising individual learning plans- producing training materials for in-house courses- managing the delivery of training and development programmes by devising a training strategy for the organisation- monitoring and reviewing the progress of trainees through questionnaires and discussions with managers- ensuring that statutory training requirements are met- evaluating training and development programmes- amending and revising programmes as necessary, in order to adapt to changes occurring in the work environment- helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups- keeping up to date with developments in training by attending meetings and relevant courses- researching new technologies and methodologies in the workplace like e-learning techniques, and where relevant, being involved in the creation of new training Show less

General Management of Lifupa Conservation Lodge • Recruited & trained lodge staff • Launched marketing & public relations campaign• Developed infrastructure with external contractors• Coordinated sustainable projects with local communities

Ritz- Four Seasons

• Rooms Division, including Housekeeping, Front Office, Night Audit and Manager on Duty• Food & Beverage, pre- opening of The Ritz-Carlton, Boston Common

• Coordinated high profile events with Ministry of Foreign Affairs of The Netherlands• Trained co- hosts in protocol, multi- cultural adaptation & public speaking