• Managed high volume calls for Expedited service, negotiating pricing for vendors and customers.• Achieved a 99% on-time delivery rate and resolved service failures nationwide.• Collaborated with vendors for conflict resolution and successful shipment outcomes.

. Supported over 4000 users and efficiently manage tier 1, 2, and 3-level service calls, achieving high levels of resolution.. Spearheaded the design and programming of zone-to-zone, zip-to-zone, airport-to-airport and 3-digit zip code customer tariffs with 100% accuracy.. Oversee the administration of the company’s fuel service charge program to ensure fuel surcharges are accurately calculated based on the current fuel price.. Successfully completed software rollouts in two markets with onsite training and remote support and implemented system enhancements to retain multi-million-dollar accounts.. Reduced overtime-hours by an average of 15% by collaborating with stations to redesign operational procedures by training users in functions of WorldTrak they were previously unaware of.

. Sources and recruited new carrier relationships nationwide and procured for rates and services with qualified careers.. Strengthened relationships with existing carrier base procured market rates to ensure a, long-lasting strategic alliance with partner carriers.. Serviced as the main point of contact between carriers and operations to ensure compliance with service agreements.. Established vendor standards in accordance with industry standards, and Samsungs legal team to ensure both operational and legal compliance... Devised and implemented carrier strategy for efficiency, reducing operational and service weaknesses, and liaised with carriers and the internal department to determine the best practice solutions.

• ¡ Leveraged operations expertise in Domestic transportation, including but not limited to First and Final Mile, Ecommerce, Full truck load, Less than loaded, airfreight and Home Delivery Services to effectively lead staff training programs.• Spearheaded developing and deploying a training program for the new TMS system comprising video training, written documentation, and a resource library.• Carefully assessed operations process by utilizing surveys and workshops to determine areas of improvement; designed features for the TMS system to make the required corrections.• Handled the maintenance of accurate, complete, and updated records of functional specifications, interface guides, and workflows.• Improved operational efficiency by supporting team members with testing, validating, and evaluating new applications and functions.

• Built and maintained strong carrier relationships, resulting in the achievement of on-time and high-quality deliveries. Oversaw the development of a carrier dispute process that maximized recovered revenue.• Realized 15% in costs across LTL, FTL, FCL, and Intermodal modalities through the implementation and execution of effective transportation strategies.• Achieved a 20% reduction in truckload transportation costs by leading negotiations with carriers, significantly reducing overtime by 10%, thereby enhancing operational efficiency.• Successfully streamlined and expedited office operations in Los Angeles, San Francisco, San Diego, Dallas, Houston, Charlotte, and Boston to drive productivity.• Evaluated product operations to ensure compliance with internal HWL policies and external government regulations.• Researched and analyzed key markets to identify new business and product opportunities, thereby driving profits.• Administered software projects with EDI feeds for tracking and managing shipments and a video program to increase employee performance and engagement.• Coordinated the activities of the domestic sales team and worked with international sales teams to maximize sales efforts. Added $3.5 million in topline revenue with an average of 18-20% profit margin.• Realized a 25% increase in revenue through the successful project integration between the international and domestic TMS systems for first and final-mile deliveries.• Created domestic service, air, ground, expedited, and white glove pricing and realized $30K in cost savings by removing redundant processes.

• Coordinated and led activities to ensure efficient financial management operations and off-site warehouse distribution locations in Los Angeles and Salt Lake City.• Implemented operational goals and KPIs and supervised staff performance, ensuring they complied with company policies and procedures.• Spearheaded the implementation of creative delivery solutions for late-night (2 am-5 am) deliveries, achieving on-time and high-quality shipment objectives.• Developed and maintained long-term relationships with clients to drive sales and ensured exceptional service delivery to increase retention and foster return and/or referral business.• Realized an 80% increase in bottom-line profits on a Red Bull account and drove an increase in sales of $1.2 million annually through the implementation of effective operational plans.• Managed agent contract negotiations, which led to the achievement of a 17% reduction in costs in the first year and an additional 6% in cost savings in the second year.• Achieved cost reduction by facilitating negotiations with LTL, FTL, and cartage agents and executed plans to improve service levels.

• Recognized by the employer for constantly surpassing customer service and cost-reduction objectives while overseeing the highest volume in the company. • Led the restructuring and redesign of warehouse layouts, policies, and procedures to optimize productivity, shipping, and receiving operations while reducing service discrepancies.• Built and led high-performance teams; performed regular performance appraisals, provided feedback to drive continuous improvements, and motivated team members.• Achieved a 99.9% accuracy rating while overseeing a large-scale distribution project for Best Buy department stores.• Spearheaded the development of standard operating procedures for all activities and liaised with the company’s senior leadership to create operational budgets.

•Delivered outstanding customer service by quickly greeting a client base of 30+ vendors, determining their needs, and addressing their concerns or inquiries regarding logistics, financials, or ground operations •Remained in constant contact with major air carriers to communicate the pertinent delivery updates including routing, tracing, and cost issue information •Identified and addressed issues with customer shipments in a timely fashion to reduce dissatisfaction