Collaborate with Associate Service Manager for a shared understanding and vision of business needs and strategies. Analyze data and collaborate with Associate Service Manager on business strategies and set goals. Coach and motivate team to meet assigned Service KPI’s.Directly responsible for our service loaner fleet of over $10 Million. Coordinate loaner and demo vehicle maintenance, ensuring customer driver compliance, managing vehicle loaner program, and supporting quarterly vehicle audits. Communicate across all levels of Service and Fleet Operations, including technicians, mobile service teams, and Fleet coordinators. Strong organizational skills to track the necessary Department of Transportation compliance documentation and registrations. Meet and Exceed KPI, partner to achieve sales and service targets along with P&L requirements for location Customer Experience. Manage customer escalations and Lemon Law request quickly and effectively. Guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission. Ensure all employees adhere to Tesla policies and procedures and coach when appropriate. Address and resolve all customer issues in a timely and effective manner, partnering with the Associate Service Manager. Ensure facility maintenance and showroom presentation adhere to the brand standard. Control store expenses continually striving toreduce costs via inventory management.

- Acquire environmentally friendly vehicles, maintain at a high standard, and host rental cars to foreign and local guests (consumers) via the Turo platform. - Communicate clearly and punctually with customersbooking 24/7. - Handled tax preparation for quarterly filings. Balanced books for P&L spreadsheets. - Ensured budget was profitable while maintaining a high standard for R&M and cleanliness for vehicles. - Equivalent of owning a small rentalcar business.

Responsible for my own territory, working daily appointments and meeting sales and service objectives. Communicated my expertise through hands-on demos and virtual experiences, which generated new sales with ease. Created and developed meaningful relationships through exceptional communication, strategic thinking and the ability to personalize every interaction and event. Introduced residential and business customers to our award-winning TV and Broadband, in conjunction with our service installers.Maintain knowledge of competitive offers and provided critical market feedback to the Director of Sales regarding local competition and product/service needs. Self managed, possessed exceptional time management, and maintained a strong ability to prioritized.

Took the lead at the center of where it all happens – our retail stores. Responsibilities include to help oversee store operations, manage and develop a team and ensure AT&T customers experience our best-in-class services, entertainment and technology.
In this role, I partnered with a store manager to oversee all aspects involved in the daily operation of a retail store. From assisting with merchandising and product launches to helping to meet and exceed sales objectives, I ensured that customers were provided with an extraordinary experience with our products and services. Coached and managed team up to become #2 in all of South Texas Market.

Operated under strict budget guidelines. Managed location of average $8M a year. Ensured excellence in guest satisfaction through commitment to a "Do Whatever It Takes Attitude" and a hands-on, lead by example management style. Utilized leadership skills and motivated employees to ensure cost control and labor management as well as P&L for restaurant level.Inspects establishment and observes workers and guests to ensure compliance with occupational, health, and safety standards and liquor regulations. Ensured paperwork accuracy such as daily sales summary reports, petty cash reimbursement forms, and payroll records. Opened new highlight location of Saltgrass, Downtown, handled day to day operations as well as hiring for new store opening. Consistently adhered to quality expectations and standards. Effectually communicated with kitchen staff and other MOD (Manager on Duty) about guest allergies and any dietary needs. Delivered exceptional, and fast service. Experienced in surpassed teamwork, as well as multitasking.

Develop and maintain exceptional customer service company wide through consistent training. Consistently adhered to quality expectations and standards. Effectually communicated with kitchen staff and MOD (Manager on Duty) about guest allergies and any dietary needs. Delivered exceptional, and fast service when possible. Experienced in surpassed teamwork, as well as multitasking.

Responsible for the handling of logistics at the LyondellBasell Bayport Complex. The Bayport Complex consist of three separate plant site locations. Worked with planners and schedulers to incorporate discovery scope into schedule and ensure job plans and materials were ready for contractor execution.Negotiated contracts with outside hotshot delivery drivers to minimize costs to the company and consumers. LyondellBasell Bayport Complex executed muiltipal project valued up to $10MM, so it was important to stay in line with material budget. Forwarded client-related quality and service issues to the appropriate manager for resolution. Oversaw rush orders and order changes. Fulfill the demands by either rescheduling in or rescheduling out the delivery date on the purchase order. Handled product waste, rental equipment, and materials. Oversaw scheduling for the day-to-day activities of over 20 transportation employees.

Consistently adhered to quality expectations and standards. Effectually communicated with kitchen staff and MOD (Manager on Duty) about guest allergies and any dietary needs. Delivered exceptional, and fast service.

Trained new waiter and floor staff on guest service expectations, proper food handling procedures, and safety protocols. Monitored dining room to ensure optimal guest experiences. Work with individual servers to improve performance. Schedule wait and floor staff, and rework loads as needed. Travel to any restaurant in the North Houston division as needed to supply the demand for training.