Alexander Voss Email and Phone Number

• Identifying and notifying owners of abandoned PayPal, Venmo, Hyperwallet and Braintree assets per jurisdiction guidelines • Analyzing account history and trends to take appropriate action on eligible abandoned accounts • Reconciling associated general ledger accounts for owners who fail to claim abandoned assets by jurisdiction deadlines • Preparing and processing escheatment files for submission to US states treasuries and non-US jurisdictions • Submitting remittance payments of abandoned assets to jurisdictions via wire, check or ACH credit/debit • Working alongside engineers to improve efficiency of existing and creation of new escheatment reporting tools • Answering customer and jurisdiction contacts received regarding abandoned assets• Responsible for creating physical checks for multiple departments and treasuries to be mailed to resolve outstanding balances and remittance of accounts to the states. • Responsible for the research of accounting exceptions in the Frontier and PFIT accounting systems • Accountable for the research and problem-solving of lost funds or missing transactions

• Responsible for the research of accounting exceptions in the Frontier system • Partnered with Accounting on special projects to create a better process flow for the exception process in Payment Operations and Frontier • Worked on both International and Domestic areas within our operations group.• Accountable for the research and problem-solving of lost funds or missing transactions • Worked with the teams in both Chandler, Arizona and India locations for collaboration and development within our department• Worked with Process Manager to establish and identify issues with the CIP process and assured reconciliation of the transaction • Performed research on Internationals UKFPS transactions to identify issues and assure the customer receives the best experience • Performed research on outstanding accounting cash exceptions • Maintained numbers for the EEFC program to create and assess if there are any issues • Worked well under pressure and given multiple tasks at one time to be completed under SLA

• Responsible for completing chargeback cases from various processors and ACH returns within SLA • Accountable for the communication, attaching as well as responding to customers’ email and faxes to the appropriate cases and addressing their issues within a reasonable timeframe to establish the best customer experience • Asked by leadership to mentor new and tenured agents and to build bridges across global location • Worked as a back-up Senior Agent and various special projects for the department • Created many Standard Operating Practices templates and service level tools to assist Sr. Agents for more accurate forecasting and time management • Worked with the APS team in the creation of all Armor 2.0 queues and functionality for the chargeback tasks • Set task rotations for team and made task adjustments when necessary based off of case volumes • Worked regularly with Dublin and Brazil chargeback teams on various escalations

• Assisted sellers with pending transactions due to stolen credit cards, spoof, ACH Returns and other payment transaction types • Returned funds to sellers qualifying for seller protection coverage • Trained and mentored new agents • Assisted in training cross functional teams on working pending reversals and seller protection policy procedures • Assisted chargeback agents with working ACH returns and seller protection policy procedures

• Assist customers via phone and email on Risk Operation related limitations, buyer complaints, chargebacks and fraud • Assited with New account set up and general questions regarding how to use and operate the website. • Assisted with lost and or items not received by customers and helped initiate the case by step by step instructions. • Mentored new agents • Trained to take escalated phone calls including Executive Escalations issues