Alex Watters Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

• Packaged and deployed multiple applications through Intune/Azure AD and SCCM to a large-scale corporate environment of over 20,000 employees.• Assisted with the regular patching of outdated endpoints in a 23,000+ client environment. Built out the automatic enrollment process for new HR/Employee kiosks using Microsoft Intune. Created dynamic group queries for over 35+ departments throughout the enterprise.• Wrote and implemented PowerShell/batch scripts to automate various tasks across the environment such as storage optimization, file deletion, startup processes, and additional tech support responsibilities.• Oversaw the deployment of various technical implementations for the entire MGM Resorts International enterprise, Delivered each project in a timely manner, often ahead of schedule.• Project lead for the Oracle SCM warehouse solution, configured 250+ handheld scanners, tablets, and printers to better optimize workflow in our warehouses.• Project lead for the implementation of POS Kiosks, KDS thin clients, kitchen chit printers, etc. for the Proper Eats venue inside of the Aria Resort & Casino. Met goals on an expedited schedule while working in an active construction zone.• Assisted with over 20 major system and software upgrades to various machines including Windows & Mac OS workstations, Visual limit table signs, sports betting kiosks & tablets, InfoGenesis POS terminals & kiosks, and RFID key encoders.• Collected an extensive and complete inventory of over 3,500 credit card readers and payment processing devices.• Created extensive documentation for new and existing hardware, software, and technical practices. Worked closely with other departments and team member as a part of a documentation taskforce to better optimize and keep our knowledge base up to date.

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

• Worked on hardware/software issues on company supported devices, resolving over 1,500+ support tickets within the span of a year.• Provided break fix support for desktop, printer, point of sale, tablet, wireless (etc.) devices.• Worked on projects as necessary - Setups, Deployments, Upgrades• Tracked work time, updated ticket status and resolutions in ServiceNow ticketing system.• Provided support for various hotel/casino/POS applications - Opera, Visionline, CTA, Table Manger, VIP Lightspeed, Global Cash Advance, Veridocs eCCM, Patron Management, Infogenesis, etc.

Las Vegas, Nevada, United States

• Adapted communication styles to build trusting relationships with guests and influence tech solutions.• Provided personalized tech solutions through guest engagement, product training, demo events and actively selling.• Experienced in retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.• Extensive knowledge of tech products including video game trends, connected home lifestyle, tech accessories, TV technology and networking.

Santa Clarita, California, United States

Offered end user support on hardware and software issues.Accessed customers devices through remote access programs, such as BeyondTrust Remote Support Agent and RescueMe.Assisted end users with break fix issues on desktops, printers, and wireless devices.Supported the roll out of new applications, based in the AS400 platform.Provided support in the form of procedural documentation.

Associate Of Arts - Aa, Computer Science

Education record