Teacher
Santa Barbara, California, United States
At Equalitech, I taught technology skills to bridge the digital divide for primarily older or disadvantaged folks who needed assistance with their technology. Common client concerns included how to set up their internet, how to download and set up apps on their phone, how to learn English as a Spanish speaker using technology, and how to set up Zoom meetings. This was accomplished by having direct phone and video calls with clients, communicating over messaging and email platforms, and preparing lesson plans by hand. In addition, I wrote instructional scripts and recorded videos intended to be distributed to clients who had trouble joining video calls, to walk them through common procedures.