• Provides integrated counseling and case management services that effectively engage young adults and promote personal growth and wellness, housing stability and accomplishment of service plan goals on an ongoing basis. • Collaborates with youth to assess strengths and challenges and develops an individual service plan that reflects the youth's progress and stated goals. • Meets with youth regularly to determine progress with goals. • Advocates on behalf of youth with external stakeholders. • Collaborates with and makes needed referrals to community providers. • Ensures HUD mandates are followed in all cases and up-to-date in CHNY's electronic case management system, Efforts to Outcomes (ETO).• Creates and maintains confidential records, charts and logs for youth documenting all relevant information from individual and group interventions as well as with collateral services.• Ensures that youths' files are compliant with all regulatory and other requirements. • De-escalates crises; attends to emergencies following agency protocol.• Assists with property management issues in reporting to landlords and ensuring work orders are complete. • Team Participation • Works as a collaborative team member ensuring all youth have access to high quality services and are living in a safe setting. • Participates in and facilitates regular case conferences. Ensures team members are fully apprised of information regarding youth as needed. • Participates in staff team meetings and trainings, individual supervision meetings, and meetings with youth. • Assists with audit preparation and dry and live audits of the program.

• Manage a caseload of young adults (16-25), which includes outreach, case management, coaching, crisis response, follow-up, coordination of care, referral services and aftercare;• Develop and oversee the implementation of a comprehensive community outreach plan with the assistance of the Community Initiatives team for youth programs;• Facilitate weekly training sessions and programs for Justice Community members;• Perform strength- based intakes of identified participants’ educational and vocational interests and needs;• Based on the assessment results, develop goals and an individualized plan of action.• Maintain records of identified participants’ contacts to produce regularly scheduled reports;• Develop and oversee the implementation of a comprehensive community outreach plan with the assistance of the Community Initiatives team;• Facilitate collaborations between the Community Initiative team and a broad range of community stakeholders.• Work with the Justice Center's Program Manager to build and maintain relationships with local service providers and program partners, including law enforcement, faith leaders, stakeholder and community-based organizations to identify neighborhood resources;• Attending community meeting and events and other partner meetings, as requested.

• Managed a caseload of 75 clients through the development of relationships and ongoing case management.• Screened potential clients for eligibility and identify service options and resources that address the areas for intervention.• Verified assessment data by contacting relevant sources such as physicians, social support systems and other care providers.• Documented all intake and assessment information in order to create a client record for baseline data, statistical analysis, and for quality improvement measures.