Operate an online retail store, and make sales and suggestions to Business and Residential clientsPerform physical diagnostics and repairs on various computer systems and other small electronicsBuild/Upgrade PC’sUtilize online ticketing systems, invoice trackers and payment systems to operate business functionsPerform deliveries and pickups of electronic equipment.

Upgraded and cloned outdated user systemsAssisted with campus wide new system roll-outConducted inventory check of all facility hardware both on and off main campusAssist other PC Support Techs by developing scripts and procedures for user/system migration

Assisted Residential and Business clients with general technology troubleshootingPerformed physical repairs on various computer systemsOperated a retail store and sold retail electronics and equipmentUtilized a ticketing system to track repair and troubleshooting progress for client systemsBuilt new in-house technologies and created new procedures for completing specific tasks

Performed troubleshooting duties on internet connections, telecommunications networks, and ISP email accountsScheduled and dispatched field technicians for higher level customer supportFielded call center calls and worked with DSL and fiber connectionsAnalyzed internal troubleshooting procedures and suggested efficient/ cost-effective policy changes