• Supporting the National lead for Processing / Access / Delivery / Complaints – aligned and coordinating with SMEs and Regional BPs to provide the national strategic Quality and Customer direction for the company. • For each function, I support the provision of bespoke, deep dive analysis to Q&C Regional Teams – utilising multiple data sets, engagement with wider functional teams and combining leading and lagging indicators to determine priority areas of action at National / Regional… Show more • Supporting the National lead for Processing / Access / Delivery / Complaints – aligned and coordinating with SMEs and Regional BPs to provide the national strategic Quality and Customer direction for the company. • For each function, I support the provision of bespoke, deep dive analysis to Q&C Regional Teams – utilising multiple data sets, engagement with wider functional teams and combining leading and lagging indicators to determine priority areas of action at National / Regional level.• I direct regional improvement activity by providing insight to the Access and Processing and Delivery Business Partners• I work with all national the function’s SMEs to identify emerging issues/opportunities require a national solution/intervention• I ensure my team work as part of a professional network of Insight Support Managers to ensure consistency of best practice and drive standardisation within the Regions. • I act as the conscience of Q&C Service Centre to ensure only standard reports and analytical tools used within Regions - utilising single source of truth systems and data.• I provide objective analysis; challenging group think and stress testing conclusions through logical and fact-based analysis. Show less

• Champion the Distribution centre management team to see things differently, and appreciate that a substantial amount of our everyday activities are loss or waste by:-o Focused improvements involving cross-functional teams and attacking losseso Implementing systematic steps to eliminate equipment breakdowns and improve performanceo Establishing new standards and regularly auditing compliance to sustain the benefit• Champion the leadership commitment necessary to deliver World… Show more • Champion the Distribution centre management team to see things differently, and appreciate that a substantial amount of our everyday activities are loss or waste by:-o Focused improvements involving cross-functional teams and attacking losseso Implementing systematic steps to eliminate equipment breakdowns and improve performanceo Establishing new standards and regularly auditing compliance to sustain the benefit• Champion the leadership commitment necessary to deliver World Class performance particularly:- o Developing the competence of the organisation at unit levelo Delivering the necessary level of detail for data to ensure the correct methods are appliedo Ensuring that the level of expansion is at the required paceo Advise on the correct allocation of people to attack losses and waste Show less

• Weekend Shift Manager; Covering WCM Champion & Project Manager; Cardiff Mail Centre. O• Christmas Project Manager for region• Lead Project Manager for Parcel Automation and Process Floor Designo In charge of the all operational processes for the Mail Centre, which compromises all of South and Central Wales operations.o Achieved 19% increase in efficiency year on year and subsequent 5% decrease in overall expenditureo In charge of upwards of 200 staff members along with 15… Show more • Weekend Shift Manager; Covering WCM Champion & Project Manager; Cardiff Mail Centre. O• Christmas Project Manager for region• Lead Project Manager for Parcel Automation and Process Floor Designo In charge of the all operational processes for the Mail Centre, which compromises all of South and Central Wales operations.o Achieved 19% increase in efficiency year on year and subsequent 5% decrease in overall expenditureo In charge of upwards of 200 staff members along with 15 managers.o Key responsibilities are to complete all processing of mails and to despatch all mails locally and national by a given deadlineo Project Manager/WCM Champion Cardiff Mail Centre• Was the operational project team leader ensuring Christmas operations fro Cardiff/Newport/LD region for 2014-15 & 2015-16• Lead in numerous Mail Center Continuous Improvement projects involving cost reduction, logistics and quality focus. . Show less

• My role was a contractor for the pharmaceutical, funeral and food services. I was engaged in daily external and internal contracting projects, store expenditure reviews, whilst also regularly meeting and communicating with mangers to help them manage their own staff.• Managed the tender process from stakeholder / supplier engagement through to award and completion for a broad range of departments including Funeral, Pharmaceuticals and Food Stores.• Identified and advised stakeholders… Show more • My role was a contractor for the pharmaceutical, funeral and food services. I was engaged in daily external and internal contracting projects, store expenditure reviews, whilst also regularly meeting and communicating with mangers to help them manage their own staff.• Managed the tender process from stakeholder / supplier engagement through to award and completion for a broad range of departments including Funeral, Pharmaceuticals and Food Stores.• Identified and advised stakeholders to ensure best value, contractual risks observed and logistics & contractual issues were in line with financial & EU regulations. Show less

• My role was in the marketing, communication and research division. I led a team project to research, establish and present a marketing strategy to appeal to and recruit graduates. This resulted in 200 graduates recruited. I further helped spearhead a two-month marketing strategy plan integrating the recruitment and aspects of the marketing team. I established and facilitated a charity scheme, involving a further 80 students, rewarding one charity with ¥20,000, whilst securing close relations… Show more • My role was in the marketing, communication and research division. I led a team project to research, establish and present a marketing strategy to appeal to and recruit graduates. This resulted in 200 graduates recruited. I further helped spearhead a two-month marketing strategy plan integrating the recruitment and aspects of the marketing team. I established and facilitated a charity scheme, involving a further 80 students, rewarding one charity with ¥20,000, whilst securing close relations with local charities and global sponsors such as P&G and Kraft, to continue such corporate promotions when I left.• I assisted the vice president with project reports and feedback, participating in strategy designs, tracking and interpreting and analysing data. Show less