• Spearheaded operations for a USD 90 Million Treasury business, driving efficiency and success with expertise in transaction settlement and controls.• Expertly managed and mentored a dynamic team of 12, empowering their career growth and success.• Proven track record of accountability: ownership of all team issues and escalations, ensuring seamless operations in transaction settlement.• Strategic collaboration: key partner with technology team for SWIFT ISO 20022 and Global FX Markets Operations.• Robust control framework implementation: covering audit management, critical control assessment, sanction screening, third-party management, and regulatory compliance in end-to-end banking operations.Professional Development Initiatives:CitiCatalyst Apprentice Graduate (2023)• Upskill program focused on Data Analytics, Business Analysis, Information Security, and Product Management.• Supplementary lessons taken on Python.

Citi Private Bank Technology (India)• Project management: led the APAC Alternative Investments system release, excelling in business analysis, issue resolution, stakeholder management, and clear communication.• Communication catalyst: established global monthly department newsletter, amplifying achievements and enhancing team collaboration.Cash Operations (Taiwan)• Streamlined regulatory compliance: Led the end-to-end software development lifecycle for SWIFT Beneficiary Name matching, automating daily matching of hundreds of SWIFT messages, thereby enhancing controls and efficiency.• Enhanced operational efficiency: Collaborated with regional technology teams to establish linkage between consumer and corporate bank books, automating daily fund transfers, optimizing processes, and bolstering control measures.Credit Risk Management Services (Philippines)• Results-driven leader: Achieved a 10% FTE savings target by ensuring optimal resource allocation and cost-effectiveness for the department. Implemented a streamlined queue management process, eliminating missed requests, introducing performance metrics, and delivering 50% time savings for team leaders.About the Program:• One of only 28 individuals chosen from a pool of over 500 candidates across Asia Pacific, showcasing exceptional talent and potential.• Demonstrated adeptness in learning agility through assignments spanning diverse departments across Asia Pacific.• Developed leadership prowess by undergoing training in cutting-edge operations and technology trends, as well as advanced people management techniques.• Voted by peers as best at developing people.

• Recognized as a high-potential candidate, selected for the prestigious 2016 batch of Philippines Management Associates.• Led a team in successfully resolving a reconciliation break of over 1,000 checks, and instituted preventive measures.• Implemented robust reconciliation procedures to oversee thousands of monthly eStatement deliveries, ensuring compliance with regulatory mandates.

• Effectively coordinated sourcing managers and suppliers across 10 countries to execute Contingent Workforce initiatives valued at USD 180 million, ensuring seamless delivery and cost optimization.• Drove a regional RFP from Singapore, collaborating with multiple teams to streamline IT Contingent Workforce vendor pool by 70%, fostering efficiency and strategic alignment.Professional Development Initiatives:Contingent Workforce Strategies Summit – Singapore (2013)• Hosted by Staffing Industry Analysts, the conference brings together global and local experts in the field of contingent workforce.• Attended various talks and discussions on industry trends, risk/compliance issues, and best practices.• First year for the event in Asia Pacific.Introduction to the Contingent Workforce in Asia (2012)• Hosted by Staffing Industry Analysts, the talk was an online webinar discussing the contingent workforce industry market in Asia.Category Management Fundamentals Webinar (2012)• Hosted by Procurement Strategy Council, the webinar gave practical tips on creating multi-year category strategies and gaining business partner buy-in.