Customer Success Manager
Current
Oct 2021 - Present
AeroLeads people directory · profile
Alexander Yeap Email & Phone Number
Customer Success Manager at Pulsifi
at
Pulsifi
1 work email found
@invenias.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager at Pulsifi
Location
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Company size
Who is Alexander Yeap? Overview
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Quick answer
Alexander Yeap is listed as Customer Success Manager at Pulsifi at Pulsifi, a company with 31 employees, based in Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a work email signal at invenias.com and a matched LinkedIn profile for Alexander Yeap.
Alexander Yeap previously worked as Customer Success Manager at Pulsifi and Customer Support Manager at Pulsifi. Alexander Yeap holds Bachelor Of Science (B.Sc.), Business Information System from Tunku Abdul Rahman College.
Company email context
Email format at Pulsifi
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{first}.{last}@invenias.com
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Profile bio
About Alexander Yeap
I am a seasoned IT Support professional with an impressive tenure of over 15 years, offering a deep-seated expertise in customer support and success across a variety of industries, including Banking, Manufacturing, Media, and Construction. My skill set encompasses the design and delivery of in-depth training sessions, crafted to enhance the capabilities of both internal personnel and external partners, utilizing interactiveface-to-face and online platforms. Renowned for my adeptness in managing project deployments, I ensure flawless execution, adherence to timelines, and strict budget compliance. My career stands as a testament to my agility in meeting the evolving challenges of IT support, positioning me as an invaluable contributor to any forward-thinking organization.
Listed skills include Sql, Software Development, Requirements Analysis, Microsoft Sql Server, and 6 others.
Current workplace
Alexander Yeap's current company
Company context helps verify the profile and gives searchers a useful next step.
Pulsifi
9 roles
Alexander Yeap work experience
A career timeline built from the work history available for this profile.
Customer Support Manager
Oct 2021 - Aug 2022
Team Manager
Apr 2021 - Oct 2021
Apac Openings Studio Support Manager
Assa Abloy is the global leading door solution provider with a revenue of SEK 76 Bil and a presence in each continents. Openings StudioTM is a software developed internally to support the Project Specification writing process by the Specification team. Openings StudioTM is also a BIM (Building Information Modeling) enabled solution where it can collaborate.
Oct 2018 - Jan 2021
Senior Support Consultant
- Pionner in establishing the KL Support hub for Invenias Ltd that is based in UK- Provides training courses to customers/clients via GotoTraining- Performs software deployment to clients that have just signed up for our software- Performs pre-sales introductory and provision trials to potential clients- Manages transition and data migration for clients.
Feb 2012 - Sep 2018
It Support
Asia Media Monitors Sdn Bhd
- Provides 1st and 2nd level support and troubleshooting on hardware and software to internal users- To resolve issues and handle requests and perform escalation and workflow procedure- To log problems onto Service Desk database- Ti provide end-to-end problem management and provide 3rd party vendor and security incident management- To ensure continuous.
Feb 2011 - Feb 2012
Sap Helpdesk
SAP ServiceDesk Analyst to several Global Clients including Danone, Steelcase, Henkel APAC, EMI, Bank Holdings Ltd and others in SAP-related issues- To provide 1st & 2nd level support and troubleshooting- To resolve issues and handle requests and perform escalation and workflow procedure- To log problems onto Service Desk database- To provide end-to-end.
Nov 2009 - Feb 2011
Customer Support Analyst - Motorola/Freescale Account
Customer Support Analyst to employees of Motorola APAC in IT-related issues To provide 1st & 2nd level support and troubleshooting To resolve issues and handle requests and perform escalation and workflow procedure To log problems onto Service Desk database To provide end-to-end problem management and provide 3rd party vendor and security incident.
Mar 2007 - Nov 2008
Customer Support Analyst - Maybank Account
Customer Support Analyst to employees of Maybank in IT-related issues To provide 1st & 2nd level support and troubleshooting To resolve issues and handle requests and perform escalation and workflow procedure To log problems onto Service Desk database To provide end-to-end problem management and provide 3rd party vendor and security incident management To.
Jul 2005 - Mar 2007
Team & coworkers
Colleagues at Pulsifi
Other employees you can reach at pulsifi.me. View company contacts for 31 employees →
EC
Ewan Chung
Colleague at Pulsifi
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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AL
Aaron Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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CS
Christine Sterk
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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JC
Jaime Calero
Colleague at Pulsifi
Philippines, Philippines
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DJ
Divya J.
Colleague at Pulsifi
Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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ZK
Ziv Kong
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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JL
Jaclyn Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
ML
Melanie Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
PL
Phoebe Lim
Colleague at Pulsifi
Malaysia, Malaysia
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NF
Nur Fariza Abdul Rahaman
Colleague at Pulsifi
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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Ewan Chung
Colleague at Pulsifi
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
AL
Aaron Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
CS
Christine Sterk
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
JC
Jaime Calero
Colleague at Pulsifi
Philippines, Philippines
View →
DJ
Divya J.
Colleague at Pulsifi
Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
ZK
Ziv Kong
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
JL
Jaclyn Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
ML
Melanie Lim
Colleague at Pulsifi
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
PL
Phoebe Lim
Colleague at Pulsifi
Malaysia, Malaysia
View →
NF
Nur Fariza Abdul Rahaman
Colleague at Pulsifi
Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
1 education record
Alexander Yeap education
FAQ
Frequently asked questions about Alexander Yeap
Quick answers generated from the profile data available on this page.
What company does Alexander Yeap work for?
Alexander Yeap works for Pulsifi.
What is Alexander Yeap's role at Pulsifi?
Alexander Yeap is listed as Customer Success Manager at Pulsifi at Pulsifi.
What is Alexander Yeap's email address?
AeroLeads has found 1 work email signal at @invenias.com for Alexander Yeap at Pulsifi.
Where is Alexander Yeap based?
Alexander Yeap is based in Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with Pulsifi.
What companies has Alexander Yeap worked for?
Alexander Yeap has worked for Pulsifi, Cognizant, Assa Abloy Group, Invenias Limited, and Asia Media Monitors Sdn Bhd.
Who are Alexander Yeap's colleagues at Pulsifi?
Alexander Yeap's colleagues at Pulsifi include Ewan Chung, Aaron Lim, Christine Sterk, Jaime Calero, and Divya J..
How can I contact Alexander Yeap?
You can use AeroLeads to view verified contact signals for Alexander Yeap at Pulsifi, including work email, phone, and LinkedIn data when available.
What schools did Alexander Yeap attend?
Alexander Yeap holds Bachelor Of Science (B.Sc.), Business Information System from Tunku Abdul Rahman College.
What skills is Alexander Yeap known for?
Alexander Yeap is listed with skills including Sql, Software Development, Requirements Analysis, Microsoft Sql Server, C#, Itil V3 Foundations Certified, Help Desk Support, and Technical Support.
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