Alexander Yeap Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

Assa Abloy is the global leading door solution provider with a revenue of SEK 76 Bil and a presence in each continents. Openings StudioTM is a software developed internally to support the Project Specification writing process by the Specification team. Openings StudioTM is also a BIM (Building Information Modeling) enabled solution where it can collaborate with architects and developers to ease data transfer over the Cloud. My role as the Openings StudioTM Support Manager includes accountability for the following: - Day to day operations of Openings StudioTM to internal and external clients within APAC - Roll out Openings StudioTM deployment and training to local markets within APAC - Measure and track Openings StudioTM utilization with the reports and dashboards - Maintain the product data and pricing for Openings StudioTM - Manage the software interface customization and localization - Manage Openings StudioTM patch releases/updates with Global team.- Define the Openings StudioTM process framework for APAC- Drive Specification Sales increase thru the use of Openings StudioTM - Lead marketing and sales presentations in collaboration with Global team- Present and promote Openings StudioTM as a BIM-enabled solution to architects and developers - Manage enhancement/feature requests from users and partner with the Developer team on implementation - Promote and raise BIM (Building Information Modeling) awareness in the region through engaging in sponsored events and roadshows - Participate in Corporate's Global BIM Council meeting to align strategy on future Openings StudioTM and BIM development plans

Kuala Lumpur, Malaysia

- Pionner in establishing the KL Support hub for Invenias Ltd that is based in UK- Provides training courses to customers/clients via GotoTraining- Performs software deployment to clients that have just signed up for our software- Performs pre-sales introductory and provision trials to potential clients- Manages transition and data migration for clients into our system- Attends to customer's support issues via emails and ticketing system- Logs customer's issues and requests into the ticketing system

Kuala Lumpur, Malaysia

- Provides 1st and 2nd level support and troubleshooting on hardware and software to internal users- To resolve issues and handle requests and perform escalation and workflow procedure- To log problems onto Service Desk database- Ti provide end-to-end problem management and provide 3rd party vendor and security incident management- To ensure continuous improvement to the job function and manage the helpdesk database- To perform Escalation and Notification procedures to Management and users during ourtages- Provids training to new starter for the IT department- Performs basic and intermediate server troubleshooting, mainly on Windows Server 2003- Performs Active Directory account creations, modifications and deletions- Conducts daily routine checks on servers

SAP ServiceDesk Analyst to several Global Clients including Danone, Steelcase, Henkel APAC, EMI, Bank Holdings Ltd and others in SAP-related issues- To provide 1st & 2nd level support and troubleshooting- To resolve issues and handle requests and perform escalation and workflow procedure- To log problems onto Service Desk database- To provide end-to-end problem management and provide 3rd party vendor and security incident management- To ensure continuous improvement to the job function and manage the helpdesk database- To perform Escalation and Notification procedures to Management and the Customer during outages- Acts as a Queue Co-ordinator that handles and distributes incoming email requests to other ServiceDesk agents.- A member of the Knowledge Management team within the ServiceDesk that updates documentation and maintains processes for the ServiceDesk- A member of the Quality Assurance team within the ServiceDesk that ensure processes are adhered and procedure guides are followed.Skills and achievements:- Maintained an excellent track record of getting tasks done promptly without missing deadlines- Developed effective communication and negotiation skills - Developed efficient customer service - Developed interpersonal skills - Possesses a positive attitude and a high degree of commitment- Developed strong work ethics and discipline - Work efficiently both individually and in teams- No stranger to hard work and tight schedules- Provide dedication and quality performance in work- Willingness to work long hours- Built and maintained good relationships with customers- Particiapted in the Henkel Account Transition

Selangor, Malaysia

Customer Support Analyst to employees of Motorola APAC in IT-related issues To provide 1st & 2nd level support and troubleshooting To resolve issues and handle requests and perform escalation and workflow procedure To log problems onto Service Desk database To provide end-to-end problem management and provide 3rd party vendor and security incident management To ensure continuous improvement to the job function and manage the helpdesk database To perform Escalation and Notification procedures to Management and the Customer during outages Acts as a EDC (Email and Dyno Co-ordinator) that handles incoming email requests and Web requests.Skills and achievements: Maintained an excellent track record of getting tasks done promptly without missing deadlines Developed effective communication and negotiation skills Developed efficient customer service Developed interpersonal skills Possesses a positive attitude and a high degree of commitmentDeveloped strong work ethics and discipline Work efficiently both individually and in teams No stranger to hard work and tight schedules Provide dedication and quality performance in work Willingness to work long hours Built and maintained good relationships with customers

Selangor, Malaysia

Customer Support Analyst to employees of Maybank in IT-related issues To provide 1st & 2nd level support and troubleshooting To resolve issues and handle requests and perform escalation and workflow procedure To log problems onto Service Desk database To provide end-to-end problem management and provide 3rd party vendor and security incident management To ensure continuous improvement to the job function and manage the helpdesk database Members of the Critical Response team which co-ordinates a service back up within a Service Level Agreement (SLA) time frame. Member of Service Restoration team, which initiates SRT to handle cases of outages which cannot be restored within the SLA time frame and to co-ordinate workflow between Line of Services to restore the service.Skills and achievements: Maintained an excellent track record of getting tasks done promptly without missing deadlines Developed effective communication and negotiation skills Developed efficient customer service Developed interpersonal skills Possesses a positive attitude and a high degree of commitmentDeveloped strong work ethics and discipline Work efficiently both individually and in teams No stranger to hard work and tight schedules Provide dedication and quality performance in work Willingness to work long hours Built and maintained good relationships with customers