Alexander Lucas Email & Phone Number

Pittsburgh, Pennsylvania, United States

• Create customized Salesforce reports from ad hoc requests from sales, pricing, and customer success teams• Build, maintain, and update seven Tableau dashboards for accuracy and continued value after feedback• Facilitate monthly and quarterly book moves across five sales organizations with over 219,000 accounts• Lead initiatives to drive standardization within reporting and assignments across multiple sales departments• Partner with aligned business unit leadership to define proactive assignment and reporting strategy• Process escalated cases and leads from sales organization to ensure account assignment policy adherence

Pittsburgh, Pennsylvania, United States

Create and monitor orders and accounts in CRM to reflect new sales and maintain historical accuracyOversee yearly book replacements for all customers while adapting to varying schedules and demandsManage remote warehouse in Michigan to maintain quick delivery dates and product quality upon arrivalCreate automated monthly reports in Microsoft Dynamics & Marketo and monitor the reports accuracyBuild and schedule email campaigns months in advance and monitor the results for outliers and surprisesDesign email templates in Marketo with HTML to meet each campaign's needsAutomated lead qualification and syncing from Marketo to Microsoft DynamicsAdminister access to mobile app for students and teachers based on changing licenses and new accounts

Pittsburgh, Pennsylvania

Oversaw account creation and hardware fulfilment for new customers Worked with enterprise sales and success teams to plan for and complete roll outs of up to 55 locationsAnalyzed data to ensure best algorithm is in place to predict a restaurant’s wait timeMonitored inventory of upwards of 200 new and used iPads in office, with over 4000 iPads on lease or trialWorked with customer support to resolve technical issues regarding hardware and mobile device managementConfigured, packaged, and shipped out marketing and hardware requests while meeting specific deadlinesActed as point of contact for six company vendors including Verizon, Apple, AirWatch, and TechDataCreated weekly and monthly reports ensuring that all hardware is invoiced at the correct timesRedesigned four processes to achieve higher productivity through automation and efficient adjustmentsHelped complete a three-year audit with accounting adding information on tracking, billing, and inventory for hardware devices

Created and managed customer accounts, monitoring them for potential upgradesAnalyzed data to ensure best algorithm is in place to predict a restaurant’s wait timeMonitored inventory of upwards of 50 iPads in office, with over 4000 iPads on lease or trialConfigured, packaged, and shipped out marketing and hardware requests while meeting specific deadlinesActed as point of contact for customers with questions and requests about their accountRedesigned two processes to achieve higher productivity through automation and efficient adjustments

Greater Pittsburgh Area

Selected best CRM software to compliment the culture and goals of organizationLooked for possible PR opportunities and reach out to their respective contactsImplemented database holding current and prospective clients informationReviewed resumes of over 50 applicants for two job openingsContacted cold leads face to face to increase membership and participation

Set-up, maintained, and oversaw events of over 100 people with details per client requestsProvided friendly service towards customers as first point of contact for questions and concerns.Maintained cleanliness of dining area and sell concessions to meet student expectationsCalculated and report over $150 in weekly sales for accounting efficiencies Trained and supervised 15 staff members for internal success and growth

Responsible for the safety of up to 77 children on a daily basisCooperated and displayed teamwork with a group of five other coworkers dailyAdapted to various unexpected situations on the fly

Transported and ensured safety of 40 children to various areas across townTracked and filed achievements of children in 20 eventsOversaw and completed various community service projects