Customer Success Account Manager
Current-Developed company wide tracking processes for customer on-boarding and business review initiatives.-Conduct client and prospect training sessions and demonstrations of MedPro products including APIs and proprietary software.-Led multiple training sessions for new hires throughout their first 90 days to ensure successful employee training and customer satisfaction.-Conduct continuous training on API solutions-Responsible for on-boarding newly assigned accounts and conducting business reviews of existing accounts to improve customer retention, expand product utilization, and drive client satisfaction.-Sustain high renewal rates by maintaining, developing, and growing relationships with key customer stakeholders.-Communicate and collaborate cross-functionally with Sales, Product Specialists, and IT teams to implement contracted solutions and new functionality requests serving as the voice of the customer.-Generated leads for additional services for several accounts by proactively addressing service gaps and account risks.-Create and maintain documentation and standard operating procedures for complete book of business.-Triage and resolve customer issues, inquiries, and complaints. -Analyze and process client data through internal application to enhance customer datasets.
