- Resolved computer and software issues for Windows-based computers - Provided technical support SalesForce based programs- Provisioned laptops and installed the necessary software to company standards and distributed them to the users

- Managed over 1,000 large Konica Minolta Printers and 800 plus Lexmark Black and Whitedesk Printers as a team of two- Managed printers via Konica Minolta's web client- Replaced imaging units, toner, and provided general maintenance/troubleshooting- Performed preventative maintenance on printers to assure the least amount downtime forWA Health Employees- Replaced key parts for Lexmark printers and saved Iron Mountain thousands of dollars- Trained with Konica Minolta Technicians for printer servicing and called on them for largerjobs specified within the Iron Mountain / Konica Minolta contract- Provided Hyland OnBase technical support for WA Health Employees- Responded to all issues using Iron Mountain / Serco's ticketing system and met all of Iron Mountain's strict KPI's

The Walt Disney Company / Xerox- Worked on the Disney Studio Lot on multiple projects to update hardware across Disney- Was on a team that supported many Disney Executives and users- Created training documents for software and systems - Completed hundreds of Data migrations and Computer Refreshes- Windows to Macintosh Migrations- Windows to Windows Migrations

• Updated computer equipment for various Wells Fargo branches• Mapped printers• Updated and installed all workstation software

• Created and implemented a Microsoft Access database and front-end application to allow users to input information daily. This program also allowed users to email and print out reports.• Worked with a team to create Excel workbooks that pulled information from external data sources and automatically created pivot charts.• Responsible for updating SAP data and other Excel workbooks daily.• Updated factory charts weekly

While interning for Enterprise I created Reservations, checked customers into cars, picked up customers from various locations, checked in weekend dropped cars, and created a business plan on how to improve Enterprise as a company.