Alexander Barkhimer Email & Phone Number

Rochester, Ny

Managed service ticketing system (Jira) and Help Desk staff. Triaged and assigned all incoming service requests. Supported faculty, staff and students with desktop support and general technology needs – machine/peripheral deployments, SCCM imaging, Active Directory management, software troubleshooting, email and account configuration, connectivity issues, ect. Provided support for building and classroom technology performing health-checks, troubleshooting, and in-the-moment class-launches. Supported events with design, set-up, administration, and tear-down of technology. Hired, onboarded, and trained Help Desk student workforce. Maintained schedules and performance management. Administered large number of Enterprise Zoom Accounts and settings.

Rochester, Ny

Managed Sales Advisors and Retail Supervisors in building to drive sales revenue and key performance indicators to maximize profitability. Coached, trained and developed associates with relationship skills and behaviors to maximize sales solutions and customer experience. Managed performance and held accountability for team. Regularly analyzed performance results to develop business plans to execute company growth strategy and address gaps. Performed building administrative duties as well as all retail managerial duties. Managed omnichannel operations for in-store pickup, in-home sales lead generation, and ship-to-home fulfillment channels. Managed NOP and operating costs in building including labor, SG&A, margin erosion, shrink, and vendor partnerships. Assisted with hiring and onboarding staff. Maintained a safe environment pertaining to COVID-19 protocols for staff, vendors, and customers.

Rochester, Ny

Managed teams of Computer and Car-Audio Agents. Responsible for service counter, on-site repair, and services sales performance. Coached, trained, and managed Geek Squad Agents on soft skills, technical foundations, and key performance indicators. Made sure Apple Authorized Repair Services for Apple clients were executed to brand standards and vendor agreement. Outside of owning Geek Squad service departments, handled any retail-facing Manager on Duty issues for sales and operations teams and acted as Sales Floor Leader.

Coastal Nc And Myrtle Beach, Sc Markets

Managed in-home delivery, installation, and repair business for coastal NC/SC region. Responsible for all employee performance, vehicle fleet, and operational costs for the area. Coached, trained, and developed a remote field employee workforce on all aspects of roles; service fulfillment, administration duties, additional client solutions/sales, client experience management, etc. Individually handled any ‘MOD’ type escalations for both field services and retail teams regarding scheduling or fulfillment of in-home services. Multi-unit support and accountability for retail and in-home sales partners within region. Recruited, hired, and onboarded staff. Executed company growth strategy and assisted in adapting company initiatives to be executed locally at market level.

Wilmington, Nc

Wilmington, Nc

Wilmington, Nc

Wilmington, Nc

Wilmington, Nc

Victor, Ny