Al B Email and Phone Number
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Al B personal email
Detail-Oriented Operations/Technical Support Manager whose key strengths are in employee development, project management, creative problem resolution, and interpreting behavioral trends. Has a superior record of driving key results which exceed company goals by focusing on employee development and building strong relationships to motivate employees. Track record displays exceptionally fast learner and successful creation of new initiatives.
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Technical Care Operations ManagerT-Mobile May 2007 - PresentBellevue, Wa, UsDetail-Oriented Operations/Technical Support Manager whose key strengths are in employee development, project management, creative problem resolution, and interpreting behavioral trends. Has a superior record of driving key results which exceed company goals by focusing on employee development and building strong relationships to motivate employees. Track record displays exceptionally fast learner and successful creation of new initiatives.
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Supervisor Operations-Outsourcing Service PartnersT-Mobile May 2004 - May 2007Bellevue, Wa, UsSelf-motivated and Values driven Operations Supervisor professional committed to the success of a company utilizing motivators, strong coaching mentality and solid ethics. Assist in supporting the Service Partner Management Team in various ways pertaining to forecast information, volume allocation, metric performance and data analysis. Assisted in maintaining staff at 6 Service Partner groups consisting of 16 call centers and over 5,000 CSR's. Offer a robust background in Call Center Staffing, analytics, employee development, communication and project management. Managing T-Mobile's international and domestic Service Partner relationships to drive seamless customer experiences through policy/process compliance and implementation.
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Customer Care SupervisorT-Mobile Oct 1999 - May 2004Bellevue, Wa, UsMentor and help representative team members improve and exceed even their own expectations on the job. Educate and motivate your team of approximately 15 reps to offer stellar customer service to T-Mobile customers from all across the country. Adapt to change quickly and model a positive, can-do attitude for your reps while showcasing time management and multi-tasking skills. Position included special projects which included traveling and exposure to other functional areas within T-Mobile, with an eye toward fantastic career advancement opportunities.
Al B Skills
Al B Education Details
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Muhlenberg CollegeGeneral -
Universidad EafitInternational Marketing
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Northampton Community CollegeManagement And Operations
Frequently Asked Questions about Al B
What company does Al B work for?
Al B works for T-Mobile
What is Al B's role at the current company?
Al B's current role is Experience Technical Support Operations Manager T-Mobile USA.
What is Al B's email address?
Al B's email address is al****@****ile.com
What schools did Al B attend?
Al B attended Muhlenberg College, Universidad Eafit, Northampton Community College.
What skills is Al B known for?
Al B has skills like Coaching, Call Center, Telecommunications, Project Management, Microsoft Office, Java, Strategic Planning, Customer Service, Voip, Team Leadership, Sales Management, New Business Development.
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