Alexander Payne Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

• Coordinate with sales and technical resources to develop strategic solutions to meet clientele needs• Generate statements of work and project quotes for presentation to IT decision makers• Prepare internal project plans and assemble internal engineering resources for project teams• Conduct project kickoff meetings and provide regular project updates on a predetermined basis• Manage a team of internal project engineers and resources throughout the implementation of strategically developed solution sets• Continually develop, implement, and improve processes and procedures for the professional services team• Served as a member of the local leadership team: helped to implement policies and procedures on a local office level• Planned for short-term and long-term goals and oversaw company culture activities• Designated as Office Services Lead (OSL) – Office supplies management, assist with the integration of new employees, help to coordinate local office actives and events• Generated weekly non-recurring revenue reports for the professional services and help desk teams• Completed weekly forecasting for both recurring and non-recurring project revenue

Indianapolis, Indiana

• Develop and maintain strategic partnerships with key suppliers and distribution channels• Create and assist in the preparation of quotes for various end user needs and IT-related projects• Generate purchase orders and submit procurement requests to vendors and distributors• Manage and maintain incoming inventory and coordinate resources for on-site installation

Indianapolis, Indiana Area

• Assist in the development of Cyberian’s marketing plan for the year 2015.• Create and assist in the preparation of quotes for various IT-related projects.• Participate in onsite sales calls with potential IT managed services clients.• Conduct internal audits on Cyberian’s present managed services clientele to ensure that appropriate preventative maintenance and planning measures are in place and properly configured.• Oversee and coordinate Cyberian’s shipping and receiving of equipment and other IT-related products (software licenses, software renewals, hardware licensing, etc.).

Indianapolis, Indiana Area

• Accepted work requests from customers (via email) and attempted to resolve any general technical issues that clients may have.• Communicated with customers on a daily basis to identify and handle any systems errors that may be occurring. • Coordinated the scheduling of engineers and equipment to maximize the efficiency of customer operations.

Indianapolis, Indiana Area

• Directed social media marketing campaign through the use of Facebook and Twitter in hopes of reaching new potential customers.• Handled database and server administration for several large companies in the Indianapolis area. • Created and sent detailed daily customer reports on their data backup systems. These reports were to ensure customers that their data from the previous night was backed up in case of data or file loss.