Alexander Caraballo Email & Phone Number

Atlanta, GA, US

Alpharetta, Georgia, US

Data, Analytics and Cloud System Integrator and Consulting firm. We are a Qlik and AWS Value Added Reseller

• Help small business and large companies increase sales and reduce cost while delivering on the customer experience
• Ensure mission, purpose and strategic objectives are being executed
• Business Process Improvements: Implement simplified business processes leveraging technology solutions
• Program Management: Manage key initiatives, ensuring objectives are met and projects are delivered on time and within budget
• Partner / Vendor Management: Collaborate with 3rd party vendors to meet the needs of the business
• Competitive Analysis: Research industry best practices and use analytics to make strategic decisionsDigital: Rethink business model as it relates to your digital customer experience or patient journey to drive positive.

New York, NY, US

Cincinnati, Ohio, US

• Improved sales & conversion by implementing a new workforce management solution in 1,000+ locations in the U.S. and Canada. (over +2% comp YoY)
• Performed time studies and store observations, increasing patient exams, pre-test sales, and retail conversions.
• Approximately $2 million in cost savings

Dallas, TX, US

• Oversaw multi-million-dollar projects in retail operations for 34,000 front line retail employees supporting multiple lines of business to help improve on a 2-billion-dollar labor expense
• Delivered $35+ million savings in overtime for 2015-2017 through managing execution and analysis to field teams while maintaining customer experience metrics.
• Deployed workforce management mobile solution resulting in achieving 40% improvement in our processes and 10% decrease in employee tardiness across the enterprise while driving over 99% usage.
• Led the initial new scheduling strategy to improve employee engagement which led to an award-winning initiative

Dallas, TX, US

• Increased Sales by 3-5% in the Authorized Retail Dealer Channel and Company Owned Retail through enhancements of our the point of sale and compensation systems that enabled the sales team to activate customers nationally
• Providing retail workforce optimization through new solutions like Kronos to improve our processes and drive enhanced visibility to manage our retail store employees better.
• Oversee workforce planning team to optimize coverage across 2,100 company-owned retail stores delivering 183,000+ schedules each month.
• Delivered an 80% improvement in our company-owned retail (COR) through the centralization of our retail onboarding process.

Dallas, TX, US

• Led time-sensitive data warehouse initiative to improve sales transparency across two new sales channels to provide analytics to the sales team to ensure sales targets were met. Delivered on time and within budget.
• Attained 96% sales target goals through the development of business intelligence reporting, building data warehouse, and management of new wired business intelligence teams supporting retail sales channels

Londonderry, NH, US

Provided focused leadership generating business opportunities /partnerships in both direct and OEM sales in existing and new territories reducing contract cycle times to 4week vs. 4 months while providing 27% savings to customers.

Dallas, TX, US

• $15 million in fraud reduction through leading and coordinating multiple projects that deployed a security ID solution in Company Owned Retail, Local Dealer, and National Retail channels.
• $30 million in cost savings in both direct and indirect spend through developing a range of supply chain projects (reverse auction, disposition process, online contingency worker solution, etc.).
• Increased retail store sales revenue, reputation scores, customer retention, and operational efficiencies through the program management of 29 key customer experience executive projects.

• Developed training processes for product creation in eCommerce Supply Chain solution
• Trained international vendors on using eCommerce Supply Chain solution with business clients
• Responded to request for proposals for potential clients interested in business process outsourcing
• Created working prototype model to train vendors and clients to use of Supply Chain solution

Palo Alto, CA, US

• Managed international projects resulting in significant cost savings to the H-P; duties and responsibilities included evaluating current operational structures, assessing and deploying IT eBusiness Solutions to drive.
• Managed the implementation of HP’s global Supply Chain solution (Ariba and SAP) in Germany and the US. Resulting in $500,000 initial savings. These results contributed to the spin-off and creation of a business process.
• Designed, developed, and managed the implementation and configuration of a workflow-expense reporting tool for cellular devices resulting in a $1,000,000 annual cost saving.

Executive Masters Of Business Administration

Six Sigma Black Belt, Project Management

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